About the company At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers. About the role Step into a ServiceNow Project Manager role within AC3’s Professional Services team, driving critical programs across ITOM and related modules. You’ll lead delivery for government and enterprise customers, with exposure to ITSM, SecOps, HRSD, and CMDB initiatives. You’ll manage scope, budgets and schedules, engage directly with stakeholders at all levels, and steer projects to successful outcomes, while being supported by a collaborative PMO and technical experts. What you’ll do Manage end-to-end ServiceNow projects from initiation through to operational handover Oversee delivery across ITOM, with exposure to ITSM, SecOps, HRSD and CMDB modules Track and report on scope, schedule, risks, issues, budget, resources and quality Build strong client relationships and ensure high levels of engagement and satisfaction Collaborate with engineers, consultants and stakeholders to resolve risks and issues quickly What you'll bring 4–6 years’ experience as a dedicated ServiceNow Project Manager Proven ITOM delivery experience; ITSM, SecOps, HRSD and/or CMDB knowledge desirable Strong customer-facing skills with the ability to influence and engage stakeholders Highly organised, adaptable and confident managing multiple concurrent projects MSP background is ideal; NSW Government project experience strongly preferred Relevant PM certifications (Prince2, PMBOK, Agile) are advantageous Benefits Competitive daily rate 6 month contract with extensions Hybrid work options and real work/life balance with a flexible 50% in office requirement Join a fast growing organisation with an awesome culture - 4 Best Places to Work in Australia! Fun, tight-knit team with great culture Convenient CBD location Culture People here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it real and live by the AC3 way. The 3 simple elements of the AC3 Way are: Work Wise As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other. Work Humble As a team, we bring our authentic selves to the world of tech. It’s our down-to-earth, humble nature that makes us unique and easy to work with. Work Honest We’re here to do an honest day’s work, individually and as a team. We’re constantly looking for opportunities to take the initiative and implement practical solutions. We’d love for you to experience the AC3 way for yourself! Every position at AC3 will require to undergo a National Police Check.
