At Ascend we’re all in the business of selling, installing, supporting and shipping our world class software. A Bit about the Role: Provide support to existing Independent Bike Shop (IBD) customers – 25% Complete support requests via phone & e-mail Review our regular system updates to maintain a working knowledge of our solutions Assist with the creation, review and maintenance of our training and support resources Product management & maintenance Hardware maintenance, replacement & updates Provide support to the Trek retail network – 25% Complete support requests via phone & e-mail Product management & maintenance Training and Process development Hardware replacement & updates Inventory; pricing updates & product maintenance Marketing promotion changes Expand the Ascend Australia customer base – 10% Gather sales prospects through available channels Conduct product demos to sales prospects and supply quotes Manage all new customer installations Set budgets Provide support & drive key projects across all areas of the Trek Australia business – 40% Retail & Wholesale efficiency processes Inventory projects What you will bring: Ideal candidates will have telephone-based customer service experience and excellent verbal and written communication skills Candidates should have a working knowledge of Ascend, Microsoft peer-to-peer networking, desktop operating systems, and Office programs Experience or an interest in general IT troubleshooting and SQL software would be beneficial Experience in retail and with retail management systems Some Project Management experience a plus Candidates must be available for occasional out of hours and weekend support work. They should also be available for occasional travel Successful team members are positive and calm in a busy environment. They do more than is asked of them and they work well on their own. If this sounds like you put your hand up! For a confidential conversation reach out to HR. This role is a Canberra based role.
