We are currently working on SERVICE DESIGNER role within a Government agency based in Brisbane or Canberra (2 days in office) for a 12 month contract. As the Service Designer you will to design and deliver new experiences for improved outcomes for customers across a wide range of digital solutions. You will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple. Day rates are open on this role (Gov contracts don’t highlight a day rate), but please note this is a APS6 equivalent role. Happy to discuss further. Please note you need to be in a position to obtain a Baseline Security clearance. On this occasion, only candidates with recent government experience as a service designer will be considered, due to the nature of the role and search. Role – Leading service design activities in a multi-disciplinary agile delivery team Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing Apply best practice service design methods and processes supporting the future design Deliver and design appropriate service design artefacts and communication Transform defined business needs into outcomes and problem statements Plan and document user interviews, also design and facilitate workshops Analyse and improve user experience, taking the viewpoint of the end user Managing stakeholder groups to develop a partnership Communicate well, using professional judgement to evaluate risks Skills – Over 3 years of experience in a Service Designer role Demonstrated capability in planning, facilitating, and documenting user interviews Proven track record in developing and implementing strategic service design initiatives. Comprehensive understanding of the service design process and activities Experience in adopting the user's perspective to analyse and enhance their experience or journey Established ability to collaborate effectively within a team environment. Demonstrated capacity to deliver within project and program settings Proven skill in identifying and strategising capability enhancements of business process improvements. Strong communication proficiency, including the ability to translate between business and technical languages. Capability to communicate persuasively, negotiate outcomes, and manage intricate stakeholder relationships.
