We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career - Join us today and be part of a team where your work makes an impact! WHY JOIN THE A-TEAM? Come for a career, stay for the fun! Enjoy a weekly pay run – TGI Thursday’s Celebrate at our half yearly team events Do meaningful work and collaborate with the best A SNAPSHOT OF YOUR ROLE As Global VP of Customer Success, you will drive client success and revenue expansion across our global portfolio. You will be a hands-on, commercially savvy leader with a passion for building lasting client partnerships, unlocking growth through cross-sell opportunities, as well as driving satisfaction, retention and renewals. This role requires a senior leader who thrives on complexity, cultural diversity, and commercial impact. Operating in a global operating environment, you will work across time zones, cultures and markets, ensuring seamless engagement with clients and teams in Australia, the Philippines, United States, and Dominican Republic, and other regions as required. Reporting to the Chief Commercial Officer , you will work cross-functionally to champion a culture of client-centricity and deliver innovative, scalable solutions that meet and exceed client expectations. KEY RESPONSIBILITIES Client Relationship Management & Growth Champion major global accounts as the executive sponsor, ensuring exceptional delivery, trusted partnerships, and strong revenue growth. Build influential relationships with senior stakeholders, uncovering opportunities and driving high-impact cross-sell and upsell wins. Lead strategic planning, forecasting, and project execution across multiple markets and time zones. Client Services Leadership Inspire, mentor, and empower a high-performing global team to deliver innovation, value, and excellence every time. Set the bar high with clear standards for client satisfaction, delivery performance, and commercial success. Strategic Business Partner Partner with the CCO and executive leadership to shape a future-focused global client services strategy. Be the voice of the client — transforming insights into bold, competitive solutions. Risk, Governance & Commercial Accountability Safeguard profitability and account health through strong contract management, compliance, and commercial discipline. Resolve escalations decisively, protecting partnerships and long-term value. Global Operations & Travel Operate seamlessly across cultures, regulations, and markets worldwide. Travel internationally to connect with senior clients, strengthen relationships, and drive results on the ground. A BIT ABOUT YOU 5 years’ progressive leadership experience in client services, customer success, or account management—ideally in BPO, CX, SaaS, or technology-led services. Ready to make your mark on a growing global business and step into a role with visibility, influence, and impact. Willing to own the end-to-end client lifecycle across commercial and contractual items, including onboarding, renewals, retention strategies, and growth – ensuring seamless delivery and proactive engagement across all client touchpoints. A relentless drive for growth, accountability and continuous improvement. Strong time management skills and adaptability across global time zones and operational rhythms. Proven ability to lead with influence, balancing strategic thinking with executional rigour. Proven track record of growing strategic accounts, project management and managing senior/executive relationships across multiple geographies. Commercially savvy, with strong skills in contract management, revenue expansion, and creating long-term value. An exceptional communicator and negotiator, able to connect, influence, and inspire at every level. Hunger for career progression and ownership in a high-performance environment, and willing to step up into a global leadership position. Meticulous attention to detail, ensuring accuracy, consistency, and quality across complex, multi-market client engagements and high-value commercial agreements. WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever : Smart questions spark smart solutions. Entrepreneurial Energy : Think like an owner. Solve like a founder. Fast with Intent : We move fast and deliver real results. Laugh and Learn : We don’t take ourselves too seriously, just our results. What are you waiting for? Come for a career, stay for the fun! Join the A-Team and experience the A-Life!
