At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000 businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. Since our founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded 1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career. The Role As a Customer Success Manager, you’ll be the go-to growth partner for a portfolio of our small business customers. You’ll help them unlock the full value of Podium from first login to full-blown evangelist. This isn’t just about support, it's about strategy, impact, and driving change at scale. Your mission: Drive adoption Maximise retention and expansion Show your customers what’s possible when Podium becomes part of their everyday You’ll blend tech-touch strategy with sharp business acumen to guide a large, dynamic customer base toward meaningful results. If you love fast-paced environments, thinking creatively, and making customers wildly successful, this one’s for you. What You’ll Do Drive customer outcomes by helping businesses set goals and track performance using Podium Offer strategic recommendations that solve real-world problems and drive product adoption Manage a high-volume customer portfolio using playbooks, automation, and scalable outreach Troubleshoot issues, provide proactive support, and prevent churn through early intervention Champion customer feedback internally to help improve product and experience What You Bring Experience in account management, customer success, or consultative sales Strong communication skills and a customer-first mindset Proven ability to influence customers and drive better decisions Experience in SaaS, services, or tech-enabled businesses is a plus Industry experience with SMBs in automotive, healthcare, home services, or retail is advantageous You’re Someone Who Thinks like an owner and is committed to delivering outcomes Is highly organised and thrives in a fast-paced, high-volume environment Builds trust quickly and positions themselves as a valuable business partner Brings a positive, solutions-focused mindset to every interaction Loves learning, adapting, and improving every day All the high-performance tech you need to succeed Catered team lunches and stocked snacks Learning and development support Great team swag and branded gear A high-growth, high-impact environment with a mission that matters Perks & Benefits Real growth and career development opportunities, we’re still young in Australia with plenty of room to grow. A unique product that makes an actual impact on the local businesses you love and support. Attractive base super and commissions package - uncapped earnings. A generous $600 monthly ‘Benefits & Wellbeing’ allowance, spent how you please Free snacks and drinks, which are always stocked up. You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers, a cocktail bar and a brand new Podium Australia HQ. A high-growth, high-impact environment with a mission that matters. We believe every local business deserves a partner in their corner. Join us and be that partner. Podium is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive team because we know we do our best work when everyone can show up as themselves
