Work options: Hybrid We deliver the best GIS solutions in the world, with the brightest minds on the map. What are the issues that matter most to you? Climate change, national security, disaster response? At Esri Australia you will work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future. We turn problems into opportunities, and that takes two things: The most powerful GIS technology and solutions. Driven, talented, and passionately curious people. Here we connect them, and that’s how we achieve incredible things for communities, economies, and for your career. About the Role We're looking for an experienced ITS Operations Manager to lead and oversee service desk and systems administration functions across our organisation. In this role, you'll ensure seamless IT service delivery, drive performance across BAU, project, and transformation initiatives, and champion continuous improvement through ITIL-aligned practices. You’ll manage teams across multiple locations, support strategic planning, and foster strong stakeholder relationships to deliver reliable, high-quality IT support across the business. Here’s what a typical day will look like: Lead and support ITS teams by mentoring, training, and fostering a high-performance culture across multiple locations. Oversee service desk operations and ensure ITIL processes (incident, change, request, problem management) are effectively implemented and maintained. Drive continuous improvement by identifying and implementing enhancements to service delivery and team efficiency. Manage project and BAU workload prioritisation, resource planning, and contractor engagement to meet business needs and SLAs. Maintain strong stakeholder communication, provide timely reporting, and support strategic planning and project roadmap development. Ensure IT systems and infrastructure align with cybersecurity frameworks (e.g. NIST/ISO 27001) and uphold robust documentation and business continuity practices. About You Please note you need to obtain satisfactory AFP National Police Check certificate pre-employment. To be successful you will need to bring along: Tertiary qualification in Information Technology or related fields. 5 years of technical project management, systems administration or similar. Strong leadership skills with a track record of mentoring and motivating high-performing teams Solid knowledge of Microsoft 365, Azure, and passion for SaaS/cloud solutions Sound knowledge of ITIL practices, ITIL certification highly regarded. Excellent customer service, stakeholder engagement, and communication skills Proven ability to manage competing priorities, drive outcomes, and solve complex problems Passion for continuous learning and improving service delivery standards. You must hold current permanent and full-time working rights in Australia. Attitude and behaviour align with Esri Australia's core values. Discover how our values shape our impact, your journey begins with one click here: Our people For further details or if you have any questions, please contact our Talent Acquisition team on 1300 635 196 or by mail at careers@esriaustralia.com.au. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant. Please note that Esri Australia does not accept unsolicited resumes from recruiters or employment agencies. Video
