DHA is seeking an experienced Service Desk Tech Consultant to join the Service Desk Team. Apply now and be part of a rewarding career at DHA! About us DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence's operational needs. DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members. To find out more about DHA, please refer to our website or read our latest Annual Report. The key duties of the position include About your team Business Solutions and Technology (BS&T) is responsible for technology development and provision including architecture, business analysis, software engineering and integration, prioritisation, project delivery, IT Operations and Cyber Security. We deliver business as usual activities and strategically aligned innovation driven initiatives that provide efficiencies to the broader organisation. This role reports to the IT Client Services Team Lead. About the role As a Service Desk Technical Consultant, you are required to assess and manage or escalate all client requests and issues related to DHA end user computing and application suite. You will be required to monitor outstanding cases to ensure that they are resolved within the appropriate service level agreement and identify opportunities to improve processes, specifically in relation to the IT service desk. You will also be responsible for informing and progressing business and systems improvements across the team including testing, documentation and training.
