Job Description Collaborative team orientated environment Flexible hybrid working environment Competitive market rate and incentives We have multiple opportunities for self-motivated service desk analysts who are seeking to leverage their experience to support a globally recognised leader. Joining at a time of growth and transformation, we are seeking individuals who are driven by providing exceptional customer satisfaction whilst making a positive impact to the wider community. How you will make an impact Efficiently responding to incoming user requests through the ticketing system and phone, providing effective solutions within appropriate timeframes Triaging and troubleshooting software, networking and hardware issues Working closely with 3 rd party vendors and providing industry best practice solutions and updating the service catalogue Assisting users via remote access to perform account creation and password resets Proactively managing user requests and incidents within agreed SLAs with a high quality of service What are we looking for? Strong background working in large-scale Windows environments, M365 providing troubleshooting support across software, telecommunications, hardware, internet Information Technology tertiary qualifications, ITIL certifications are highly desirable Excellent written and verbal communication skills Advanced problem solving and troubleshooting skills High level of attention to detail and ability to prioritize multiple conflicting tasks Knowledge or experience within the healthcare or similar large scale, complex environment Proactive, can-do attitude and collaborative team approach. *Please note that a police check clearance will be required prior to commencement If you are interested in a further discussion, APPLY NOW now with an updated CV and cover letter. Australian Permanent Residency or Citizenship is mandatory. Transform IT is proud to be an equal opportunity employer with a culture that embraces diversity.
