Job Description Join the team at Oaks Port Douglas Resort , where we create memorable holiday experiences in one of Australia’s most stunning tropical destinations. We are currently seeking a friendly and customer-focused Guest Service Agent to join us on a casual basis . About the role: As a Guest Service Agent, you will be the welcoming face of the resort, ensuring our guests enjoy a seamless and positive experience from check-in to check-out. Your responsibilities will include: Greeting guests with warmth and professionalism Managing guest check-ins and check-outs efficiently Answering enquiries in person, by phone, and via email Assisting with reservations and payments Providing local knowledge and recommendations to enhance guest stays Handling guest feedback and resolving issues in a timely manner What we offer: HIGA Award casual rate Flexible casual shifts to suit your lifestyle Supportive and friendly team environment Staff discounts on accommodation across our global network of hotels and resorts Opportunities for career development within Minor Hotels
