We are growing the team! Newly created opportunity to join this growing customer service team! Join a rapidly growing food manufacturing company with a stellar reputation for producing premium, high-quality products ! As they expand, they’re looking for a passionate and driven Customer Service Representative to be the vital link between customers, operations, and the warehouse. If you love fast-paced environments, problem-solving, and making customers smile, this is the role for you! About the Role: As a Customer Service Representative , you’ll be the go-to person for all inbound customer orders. From processing sales to liaising with the warehouse, your role is all about ensuring smooth operations and top-notch customer satisfaction . Key Responsibilities: Sales Order Processing – Accurately process customer orders using MRP Software. Stock & Dispatch Coordination – Validate stock availability and ensure on-time deliveries. Customer Service – Be the friendly and efficient voice that customers trust! Handle inquiries, resolve concerns, and ensure orders flow seamlessly. Logistics & Deliveries – Oversee dispatch processes and collaborate with stakeholders to guarantee on-time, in-full deliveries . Problem Solver – Handle customer inquiries and complaints with professionalism and care, ensuring every customer walks away satisfied . What We’re Looking For: Experience in customer service, ideally in FMCG or manufacturing . Strong phone and email skills with the ability to listen, adapt, and solve problems efficiently. Detail-Oriented & Organised – Excel, Outlook, and Google Drive proficiency are a must! Team Player – Thrive in a fast-paced, people-focused environment. Ability to prioritise, manage time , and juggle multiple tasks with ease. What’s in It for You? Competitive salary package – Get rewarded for your hard work! Career growth opportunities – Be part of a company that’s expanding! Supportive team environment – Work with a collaborative and friendly group. Next Steps If this exciting opportunity sounds like the perfect fit, hit APPLY NOW to submit your resume. Got questions? Call us on (03) 9069 0017 .