Freightways Information Services Australia (FIS AU) provides effective, agile and innovative IT services for multiple field-leading business units within Freightways Australia, including Allied Express, The Information Management Group and Shred-X/Med-X. This IT Support Engineer (ITSE) role joins a strong team of Infrastructure engineers, ensuring Freightways Australia business units are provided with efficient, timely customer and system support via multiple channels and platforms, in a modern, ITIL-driven environment, while assisting with cybersecurity initiatives and project work. Candidates will possess expertise across common enterprise platforms including Okta, Microsoft 365, Intune, ADCS & NPS, PacketFence, PaperCut, PRTG & SolarWinds and operating systems such as Windows, MacOS, Linux. This role is based at Allied Express in Bankstown and is primarily an on-premises position. Your Key Responsibilities Include: • Primary contributor to development, deployment and security of the Corporate Systems environment at Allied Express, including endpoints, Wi-Fi, print, video conferencing, CCTV. • Planning, installing, testing and maintaining operating systems, application software and management tools, ensuring operational processes are reliable, repeatable, and efficient • Applying effective and methodical troubleshooting ability to solve IT issues and ensuring appropriate record-keeping and communication. • Ensuring stability and efficiency of platforms and infrastructure utilising proactive logging and monitoring tools. • Providing periodic after hours, on-call and escalation support of applicable Freightways AU 24x7 infrastructure, including system outages and incident response. • Working in a Kanban/Scrum team environment, actively participating in team planning sessions, standups and ensuring visibility of work in progress. About you: • 3-5 years’ experience maintaining production IT environments across all elements of enterprise infrastructure including hardware, storage, network, virtualisation, security, OS, and applications management. • Strong knowledge of RMM platforms, VMware virtualization and FortiNet network technologies. • Excellent communication skills with a customer focused approach to IT support. • Experience working in ITSM platforms such as Jira, ManageEngine. • Experience with incident troubleshooting and escalation. • Cybersecurity and project management experience is highly regarded. Requirements of the role: • Hands on knowledge of the following technologies • Configuring and supporting Windows 10/11, MacOS and Office 365 environments. • SCCM/other RMM software packaging and software deployments. • Teams Room VC functionality and associated hardware platforms. • FortiNet and Cisco network devices and platforms. • Group policy customisation and creation. • PowerShell Scripting. • Technical knowledge across a range of IT Infrastructure best practices. • Excellent written and verbal communication skills. • Proactively learns and trains others in support functions and new technologies. • Ability to demonstrate troubleshooting skills. • High attention to detail whilst working on a wide range of support activities. What’s in it for you? In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We'll invest in your future development, and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support. We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. If you are good at what you do, love a challenge, and are dedicated to making a visible difference in the environment you support, then we would love you to join the team! Apply now! Freightways Information Services Australia (FIS AU) provides effective, agile and innovative IT services for multiple field-leading business units within Freightways Australia, including Allied Express, The Information Management Group and Shred-X/Med-X.
