Are you a natural organiser with a passion for creating unforgettable customer experiences? At Stanton & Killeen - one of Rutherglen’s most iconic family-owned wineries -we’re looking for a hands-on, people-focused leader to elevate our customer journey across every touchpoint. From Wine Club communications and online orders, to Cellar Door visits and events, this role is your opportunity to shape the heart of our service experience in a business that blends tradition, quality and genuine connection. What You’ll Do As the Customer Experience Team Leader, you’ll be the operational heartbeat of Stanton & Killeen. Your days will be full of variety - leading a small, passionate team to deliver seamless, personal and memorable experiences for every customer, whether they’re visiting our Cellar Door, connecting online, or part of our Wine Club community. You’ll respond to enquiries with warmth and professionalism, maintain accurate customer records and build relationships that foster loyalty. You’ll oversee order fulfilment - printing, packing and dispatching wine orders with care - while managing Shopify, stock systems and POS in collaboration with the Cellar Door team. You’ll process wholesale and export sales, track stock accurately with the production team and review systems to keep everything running smoothly. You’ll also coordinate Wine Club communications and dispatches, ensuring a seamless experience for every customer. You’ll also manage the presentation and operations of our Cellar Door, train and support casual staff and play a hands-on role in winery events and group tastings. Every day, you’ll look for ways to improve our processes and the customer journey, ensuring Stanton & Killeen’s reputation for hospitality and excellence continues to grow. Why Work With Us? Stanton & Killeen is one of Rutherglen’s most iconic family-owned wineries, with over 145 years of tradition and a reputation for premium wines, genuine hospitality and strong community roots. Here, you’ll enjoy a supportive and collaborative culture, a beautiful workplace setting and the chance to make a real impact - both for our customers and our team. You’ll have the opportunity to lead, innovate and help shape the future of our Wine Club and customer experience strategy. We value initiative, care about your growth and celebrate the unique contributions each team member brings. If you’re looking for a workplace where you can be proud of what you do every day, you’ll find it here. What You Bring You’re passionate about people and service, have a genuine interest in the wine industry and you thrive on variety and challenge. You have experience in customer service, retail, hospitality or tourism and you’re comfortable rolling up your sleeves to make sure every detail is right. You bring strong organisational skills, a knack for systems and digital tools (like Shopify, POS, CRM and email platforms), and a warm, approachable communication style. You enjoy leading and supporting a team, analysing customer data for improvement opportunities and blending strategic thinking with hands-on daily operations. Most importantly, you have a genuine desire to make every interaction exceptional - helping customers feel valued and creating memorable experiences at every touchpoint. A willingness to work the occasional event outside standard hours is a must, and a genuine interest in wine and regional tourism will help you thrive in this role. How to Apply Click on "Apply" to upload your resume and cover letter (video or written). For a confidential conversation regarding this role, please contact Kate Green at kate@totalhrm.com.au or on 1800 868 254. Applications close: Wednesday, September 3rd 2025 although we may appoint earlier should we find a suitable candidate.
