Introduction Commissioning & Allocations Team Leader Location : Melbourne Employment type: Fixed term 9 months – Maternity Leave Cover Salary : $120,772 plus 12% superannuation and salary packaging Make a difference where it matters most At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams. Join us in building a better future, one home at a time. Why you will love working with us Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued. Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing. Growth and development – enhance your skills and advance your career through tailored learning opportunities. Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle. Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave. Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace. Description About the role You will lead a team responsible for the design and delivery of commissioning and allocations strategies for new and existing housing developments across our national portfolio. This role plays a key part in ensuring inclusive, fair and efficient allocation of homes, aligned with regulatory requirements and Housing Choices Australia’s placemaking framework. This role is ideal for someone who excels at people management, strategic planning, stakeholder engagement and inclusive community development. Manage the team responsible for allocating new and existing housing Oversee the development of commissioning plans for new mixed-tenure housing Oversee tenancy allocation processes in line with regulatory and program requirements Collaborate across development, property and housing services teams Build relationships with external partners to ensure positive housing outcomes About the team The Customer Services division is central to delivering responsive, resident-focused services that foster safe, inclusive, and supportive housing communities. We design and implement housing services that prioritise resident wellbeing, accessibility, and satisfaction, utilising customer insights to inform continuous improvement. It ensures residents receive personalised support aligned with their diverse needs, enhancing quality of life and community connection. Skills And Experiences About you You will have: Ability to lead, motivate, mentor and manage people A relevant tertiary qualification or equivalent experience in housing, social services or community development Strong stakeholder engagement and communication skills Knowledge of housing policy, allocations frameworks and inclusive housing practices Experience in commissioning or allocations planning in a regulated or community setting is highly desirable You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check. Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives. Our values in action Everything we do is guided by our shared values: Putting people first – we listen, respect, and respond to our communities. Working together – collaboration helps us achieve better outcomes. Doing the right thing – we act with integrity and accountability. Acting boldly – we innovate to address current housing challenges. We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment. Belong at Housing Choices We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA individuals, and those with lived experience of housing insecurity. We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you. How to apply Apply now! Applications close: 2 September 2025, unless a suitable candidate is identified earlier. For further information, please contact Chelsea Isaacson, People & Culture Business Partner at chelsea.isaacson@hcau.org.au. If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV. Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication. Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance
