About the role – Permanent Fulltime The Senior Manager, Quality plays a key role within the Innovation and Quality Team, reporting to the General Manager Quality – Community and Housing. Working as part of a national, multi-disciplinary team, this role collaborates across clinical care, practice, governance, and innovation to support BaptistCare’s South Australian services. With a strong focus on compliance, safeguarding, and continuous improvement, the role leads strategic quality initiatives, ensures regulatory standards are met, and provides expert advice to executive leadership. Responsibilities include overseeing accreditation, service evaluation, and quality assurance projects that drive high-quality, consumer-centred care. Key responsibilities will include, but will not be limited to: Lead the preparation for external Accreditation frameworks including but not limited to the Quality Improvement Council (QIC) organisational accreditation, the National Disability Insurance Scheme (NDIS) Audit, Tourism Accreditation and Horse Safety Accreditation. Manage and oversee the work of the local Quality team to ensure priorities are completed to the expected standard and within required timescales. Lead and co-ordinate program annual reviews, quality audits and ensure timely and effective responses to non-compliance or identified risks. About you: You're a passionate and experienced quality leader who thrives on driving service excellence and building a culture of continuous improvement. With a strong understanding of regulatory compliance and a genuine commitment to person-centred care, you bring a proactive and solutions-focused approach to everything you do. You’re not just across the detail, you’re also a strategic thinker who enjoys collaborating with others to lift practice, enhance outcomes, and embed quality systems that make a real difference. You will also have the following skills and experience: Relevant tertiary qualifications in health, human services, social sciences or related discipline. Demonstrated experience and success in quality and compliance leadership within the community, health or human services sector. Strong understanding of relevant regulatory frameworks and standards (e.g., NDIS, Community Services, Child Protection). About us: We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and BaptistCare NSW/WA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre. Why work with us? Baptist Care SA offers a flexible and supportive environment where you are encouraged to be the best version of yourself. You’ll also receive: A competitive salary on the SCHADS Award (Level 8) super Salary packaging in addition to increase your take home pay A corporate health plan with BUPA offering discounted health insurance Employee Assistance Program Support cultural and community obligations, including up to five days Paid Cultural Leave We do not accept applications via email, however, for more information, please see our website, or reach out to the Talent Team at recruitment@baptistcaresa.org.au for a confidential discussion. All staff are required to work within our code of conduct and undergo relevant pre-employment checks as part of our commitment to safeguarding vulnerable people. Please note: We kindly request no contact from recruitment agencies.
