About the role – Permanent Full Time The Team Leader oversees culturally appropriate support services for Aboriginal and Torres Strait Islander clients at Bowden Lodge. This role leads and supports a team of Case Managers and Support Workers, manages service delivery to ensure it meets client needs and compliance requirements, builds strong relationships with stakeholders, and drives continuous improvement to achieve positive outcomes for clients. Key responsibilities will include, but will not be limited to: Leading and supporting a team of Case Managers and Support Workers to deliver high-quality, culturally appropriate services. Managing service delivery, ensuring compliance with legislative and contractual requirements. Building and maintaining strong relationships with stakeholders including NDIS and Exceptional Needs Unit. Overseeing incident reporting, staff development, and continuous improvement initiatives. About you: You are a compassionate and dedicated leader with strong communication skills and experience working with Aboriginal and Torres Strait Islander communities. You understand culturally appropriate, trauma-informed care and can effectively manage competing priorities while supporting and motivating a diverse team. You are committed to continuous improvement and collaboration to achieve positive client outcomes. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply, recognising the value of lived experience and cultural knowledge. You will also have the following skills and experience: Tertiary degree in Human Services or related field such as nursing, social work, teaching, psychology, or psycho-social disability. Demonstrated experience in Community Services, including competent leadership and supervision of a team. Experience in providing services to marginalised people experiencing homelessness, addiction or mental health issues. Extensive experience in working with Aboriginal people and Aboriginal communities. About us: We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and Baptist Care NSW/WA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre. Why work with us? Baptist Care SA offers a flexible and supportive environment where you are encouraged to be the best version of yourself. You’ll also receive: A competitive salary on the SCHADS Award (Level 5.1) super Salary packaging in addition to increase your take home pay A corporate health plan with BUPA offering discounted health insurance Employee Assistance Program Support cultural and community obligations, including up to five days Paid Cultural Leave We do not accept applications via email, however, for more information, please see our website, or reach out to Dhruv Sharma at dhruv.sharma@baptistcaresa.org.au for a confidential discussion. All staff are required to work within our code of conduct and undergo relevant pre-employment checks as part of our commitment to safeguarding vulnerable people. Baptist Care SA is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptcare (VIC, TAS), to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.
