Position Overview As a Customer Service Specialist – Installations, you’ll play a vital role in coordinating daily installer schedules and supporting both internal and external customers. Your focus on accuracy, communication, and service will directly contribute to a smooth installation experience and the overall success of the team. This role is ideal for someone who thrives in a fast-paced environment and enjoys taking ownership of end-to-end scheduling and customer support. What you'll do Plan and coordinate daily installer schedules for allocated states Manage inbound service and scheduling calls, providing professional customer support Handle warranty claims, complaint calls, and follow-up service appointments Provide timely and accurate customer updates on order status, lead times, and job progress Maintain and action internal reports including Work on Hand, Status, and Orders on Hold Process scheduling paperwork and assist with invoicing requirements Communicate with internal teams to resolve job or order-related issues Provide backup support across the broader AWF Customer Service Team All other duties as assigned Who you are Demonstrated experience in customer service or scheduling in a high-volume environment Strong communication skills – both written and verbal Able to remain calm and solutions-focused when handling complaints or issues Highly organised with strong time management and multitasking abilities Confident working independently and making scheduling decisions Proficient in Microsoft Office; experience with ERP or scheduling systems is desirable Understanding of manufacturing or technical product environments Positive and collaborative team player who thrives under pressure Exposure to the window coverings or home improvement industry (advantageous) Certificate or TAFE qualification in Administration or Customer Service (preferred) What's in it for you Hybrid Working Signature career development opportunities to help you grow professionally Enjoy a generous employee discount on our products Be part of an amazing culture with strong collaboration across teams Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential. Australia
