Salesforce Platform Architect Division: Information and Technology Services Location: Melbourne CBD Type: Full Time, 12-month fixed term, with the potential to become permanent. Job reference: 494772 Applications close: 04 September 2025 Exciting opportunity for a Salesforce Platform Architect to lead platform support, enhancements, and strategy while driving business efficiency and growth. About the Role Reporting to the Head of Enterprise Applications the primary responsibility of the Salesforce Platform Architect role is to provide support for and maintain the Salesforce platform, manage vendors when required, as well as work with various teams to gather requirements and make recommendations as required. The position will play an integral part of Application Delivery Team, executing day-to-day configuration, support, maintenance and ensuring that we are maximizing the efficiencies and capitalising on the full features and benefits of Salesforce. The Architect will work closely with the technical and business leaders to design and implement enhancements and maintenance to meet the current needs of the business as well as anticipating our company's increasing scale and growth. Key Responsibilities: Govern the technical architecture, design & development of the Salesforce solution including ensuring standards are documented in Confluence and followed by the team. Providing assurance that the project or program is appropriately using Salesforce technical capabilities to solve business problems. Actively participate within scrum teams to continuously improve and uplift our Salesforce capability. Manage the release and deployment process for the Salesforce application. Complete hands-on technical delivery including Salesforce configurations, coding, integrations and deployments. Communicating and presenting ideas to others and driving outcomes that meet client requirements. Participate in Salesforce Roadmap, Project initiatives and solution design discussions. Work with the Operations, Community and Shared service teams to work cross-functionally to gather requirements, build and communicate key insights, identify product opportunities and offer recommendations for future improvements. Support the Head of Enterprise Applications and wider IT teams by contributing to establishing streamlined processes that support administrative, Jira tickets, development and change management initiatives. Provide guidance & training to improve adoption of solution components across the organisation. Complete regular internal system audits and maintain or create platform documentation. Create and maintain system documentation, enhancements and supporting materials, keeping up to date in accordance with IT policies, procedure, and standards. Provide expert technical advice and recommendations to the Head of Enterprise Applications and contribute to the wider IT team as required. Oversight of vendors completing BAU maintenance, deployments, administration activities and enhancements to ensure they are delivering expected outcomes in line with Yooralla standards and policies. Work closely with external parties such as NDIA to maintain the API connection, any changes and ensure interface is secure and data is encrypted Work closely with third party partners to commission outcomes for specified enhancements to mission-critical applications Experience and Capabilities: 7 years of experience in a similar Salesforce Technical position Strong understanding of Salesforce best practices and functionality Deep technical Knowledge in Salesforce Clouds (Sales & Service Cloud, CPQ, Experience, Marketing) High level of experience with Automation Workflows, Visual Flows and Process Builder Ability to build/add custom objects, formula fields, triggers, custom views, reports, dashboards, and other features of intermediate-advanced complexity (using Lightning Experience) and deploy through CICD pipeline. Advanced experience with Dataloader/XL Connector/Workbench demonstrated experience of effectively managing vendors; Experience with integration tools like Jitterbit or Mulesoft Demonstrated understanding of underlying client business problems and the ability to develop Salesforce technology-enabled solutions that addresses their needs. Understanding of platform authentication patterns (SAML, SSO, OAuth) Mandatory requirements Current National Police Record Check International Police Check (if required) Current National Photo ID proof Working with US We employ individuals dedicated to providing quality, sustainable and flexible services, that uphold human rights and create opportunities, empowering individuals to live the life they choose. Yooralla has a long history of working to build a world where people with disability are equal citizens. We offer An attractive remuneration package with excellent salary packaging tax benefits Excellent central CBD location Flexible working hours A rewarding career in a growing service sector Supportive team environment The opportunity to work alongside and empower people with disability to reach their maximum potential Ongoing training, team support and professional development Sound like you? Click ' Apply Now ' below. If you ha ve any q uestions, please contact Yogesh Kumar, Head of Enterprise Applications at yogesh.kumar@yooralla.com.au or 03 8627 7992 or HR at hr@yooralla.com.au Our culture You’ll work at Victoria’s most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability. We work in partnership with adults and children, their families and carers to enable them to live the lives they choose. We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA and Aboriginal and Torres Strait Islands People to apply . We encourage applications from people with lived experience of disability. You'll receive adjustments and support throughout the whole process — from the application stage to starting in the workplace. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email hr@yooralla.com.au or phone 9666 4501.
