Description Salary: HEP 5 $76,459 - $87,825 per annum 17% employer superannuation Contract Type: Full-time, Continuing Hours per week: 36.75/1.0FTE Location: Footscray Park Victoria University (VU) is seeking a skilled and detail-oriented Fees Officer, Student Financials and Scholarships to support the accurate administration of student fees and a wide range of scholarships across our dual-sector environment (Higher Education and TAFE). This role plays a vital part in ensuring compliance, improving processes, and delivering a high-quality experience for our students. About Us: At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride. About The Role: The Fees Officer plays a central role in the administration of student fee assessments, financial records, and scholarship support. You will work across student systems to ensure the accurate calculation and communication of fees, compliance with policy and legislation, and the provision of high-quality support to students and staff. You’ll collaborate closely with internal teams including Student Services, Colleges, and Central Finance, and contribute to continuous improvement projects and process enhancements aligned with VU’s values. The position is currently located at the Footscray Park Campus of the University however will be required to attend all university campuses as required. The position and incumbent may be relocated to any other existing or future University work locations where it conducts its operations Key responsibilities include: Monitoring and validating student fee calculations in accordance with enrolment data and government legislation. Providing timely advice and high-level customer service to students and staff regarding fees, scholarships, payment plans and refunds. Assisting with the administration of a variety of scholarships (equity, merit-based, and externally funded), including processing applications, supporting selection panels, and communicating outcomes. Maintaining and reporting on student financial records, ensuring accuracy and compliance with audit and policy requirements. Identifying fee anomalies or non-standard cases and apply appropriate decisions in line with VU and legislative policy. Contributing to debt management processes, including encumbrances, invalidations, and reporting. Collaborating with other administrative areas to improve the student financial experience. Supporting peak periods with flexibility and a team-oriented mindset. About You: You are highly organised and thrive in a fast-paced environment where attention to detail and service excellence are key. You bring a strong understanding of tertiary education fee systems, can interpret complex policy with confidence, and are motivated to support students throughout their journey. To be successful, you will have: A relevant tertiary qualification or an equivalent combination of education and experience. Demonstrated knowledge of student fee processes and policies (e.g. HECS-HELP, FEE-HELP, SA-HELP, VSL). Strong analytical and problem-solving skills with the ability to provide accurate advice and escalate issues where needed. Well-developed written and verbal communication skills. Proven ability to prioritise tasks, work independently, and collaborate in a multi-skilled team environment. Proficiency in student systems and software (e.g. Microsoft Office Suite, particularly Excel). Desirable attributes include experience working in a tertiary or dual-sector education setting and familiarity with managing scholarship programs and sponsored students. Why Join Us: VU provides competitive salaries, excellent superannuation, and a variety of benefits. The university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Jobs at VU Webpage How to Apply: To view a copy of the position description, please click HERE . Your application must include: A cover letter; Your curriculum vitae/resume; and Your responses to the Key Selection Criteria listed in the Position Description. Please note that applications which do not address the Key Selection Criteria will NOT be considered. Application Closing Date: 11:59 on Monday 11 August 2025 Who Do You Contact? For further information relating to the position, please contact Birgit Ruping (Manager Student Financials and Scholarships) via email Birgit.Ruping@vu.edu.au Our Commitment to Protecting Country: Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share. Our Commitment to Progressive Inclusivity Victoria University welcomes and celebrates the diverse perspectives, identities, and backgrounds of all people. We are committed to progressive inclusivity as a core strategic priority. All members of the VU community have a responsibility to be inclusive, respectful and supportive of all. We are committed to maintaining a workforce which reflects the community we serve, this means we strive to attract, retain, develop and empower talented individuals from all backgrounds. We encourage applicants who are Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised people, those from the LGBTQIA community, people from all ages and socio-economic backgrounds. We believe that a diversity of experiences and perspectives strengthens our community and fosters a more innovative, inclusive, and supportive working environment, where everyone feels they belong. VU is committed to providing a positive and barrier-free recruitment experience. If you have access requirements or would benefit from adjustments, including with position descriptions, application forms, or require any other document in an accessible format at any stage of the recruitment process please contact us at inclusivecareers@vu.edu.au or call (03) 9919 5999 .
