At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving. VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf. We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety. Annual Salary Range: Up to $160,000 Super Employment Type : Ongoing - Full-Time Usual Work Location : QV 180 Lonsdale Street CBD/ Work from home Are you passionate about creating products and experiences that not only meet user needs but also captivate their hearts and minds? Are you excited about the challenge of balancing customer desirability with business viability, technology feasibility and broader business strategy to deliver exceptional experiences? If so, we have an incredible opportunity for you! We are seeking a talented and driven individual to join our dynamic Technology Operations team. As a team member, you will play a pivotal role in working with our business and helping to support and provide engineering services to the digital platform. You will work alongside a group of passionate professionals who are dedicated to delivering innovative solutions that exceed customer expectations. Your team is part of the Technology division, a team that are truly collaborative and passionate, and work closely together to deliver outcomes that positively transform the way our customers use our services. About the Opportunity The Lead Business Analyst is accountable for the mobilisation, leadership, and performance of a squad of Business Analysts who report directly into this role and support delivery across a defined portfolio or domain group. Reporting to the Manager Portfolio Delivery, the Lead BA is responsible for both leadership and hands on delivery of business analysis activities across the entire initiative lifecycle—including discovery, solutioning, requirements definition, documentation, and test planning—ensuring outputs are high quality, timely, lean, and aligned to business objectives. Business Analysis Leadership, lead business analysis activities across the portfolio, ensuring alignment with scope, value, and delivery. You’ll define and embed standards for requirements and documentation based on BABOK principles, while championing lean, value-driven approaches tailored to initiative complexity and stakeholder needs Team Leadership and Capability Uplift, lead, support, and develop a team of Business Analysts, focusing on performance, growth, and wellbeing. You’ll foster a collaborative, high-performing, and psychologically safe team culture that attracts and retains top talent, while driving capability uplift through coaching, feedback, and structured learning. Mobilisation and Portfolio Alignment, mobilise Business Analyst resources for new initiatives, ensuring the right fit based on skills, scope, and delivery model. You’ll work closely with Delivery Managers and stakeholders to align early on business needs and objectives, and contribute to initiative shaping, option analysis, and solution design during discovery. Stakeholder Management and Communication, build strong relationships with business owners, product leads, designers, architects, and delivery teams. You’ll ensure BA deliverables are clearly understood, approved, and reused where appropriate, while acting as a senior escalation point for analysis-related issues across the portfolio. Quality, Timeliness and Governance, set and monitor expectations for the quality, completeness, and traceability of BA artefacts and engagement across projects. You’ll drive timely delivery of BA inputs to support key milestones and governance, while leading continuous improvement and assurance of analysis practices across the squad. Collaboration Across Domains, work closely with Agile Transformation, Solution Design, Product Management, and Technology teams to embed BA capability within cross-functional squads. You’ll ensure the BA team helps shape and validate solutions that are feasible, valuable, and desirable, while supporting consistency of analysis methods and artefacts across domains. About you You are a seasoned Business Analyst with over five years of experience navigating complex delivery environments. With a strong foundation in business, IT, or a related field, you bring both technical expertise and leadership capability to the table. You’re passionate about building high-performing teams and have a proven track record of developing BA capability across diverse business units. Your approach to work is grounded in integrity and ethical decision-making. You actively foster a culture of transparency and accountability, ensuring the Fraud and Corruption Control Framework is effectively implemented within your area. You take ownership of identifying and reporting any concerns, contributing to a safe and ethical workplace. Technically, you're proficient with modern collaboration and delivery tools such as Jira, Confluence, Miro, and Office 365. You may also hold professional certifications like CBAP, PMI-PBA, or IIBA-AAC, and experience with platforms like Workday or PowerBI is a valuable bonus. Our culture Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for. What we offer Salary packaging, Fitness Passport & discounts to hundreds of retailers Opportunities for professional and personal development Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave How to apply We encourage applications from people of all genders, backgrounds and communities. If you need any adjustments to our recruitment process or the role itself, please let us know when applying. Please submit your application via the “Apply” button. We would also welcome a cover letter that address this specific question, Tell us about you experience as a direct people leader of a delivery team. For a copy of the Position Description please email talentacquisition@vicroads.com.au Unfortunately, applications cannot be accepted via this email . VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.
