HFH Auto Group Values. “Mission 100 defines our Vision which is to become the most respected and loved Dealership Group in the country, being famous for always putting our customers and our team mates first". The Company HFH Auto Group is arguably one of the biggest Automotive Car Dealership groups in the South East Suburbs of Melbourne. Established in 1996 HFH Auto Group has grown from just a single brand to owning and representing multiple brands including Toyota, Ford, Mazda and Lexus. Across our group we employee 480 employees some of which have worked with us for 20, 30, and 40 years meaning, we have a wealth of knowledge and experience to offer not only our guests but to pass on to future leaders of our business. The Role We are seeking to appoint an experienced Full Time Service Advisor in our Service Department at Pakenham Toyota & Pakenham Ford, you must be customer-centric and come with a positive happy attitude. In this position your day will be busy and filled with variety, you will utilise your administration and customer service skills to act as the principal contact between the dealership and the customer, for repair and maintenance service on vehicles. Your main responsibility will be liaising with the service department customers, both face to face and over the phone. Must Have • Service advisor / Consultant experience • Mechanical / Workshop background or aptitude • Ability to achieve excellent Customer Satisfaction • Outstanding Customer service skills • Very Friendly and professional • Ability to achieve excellent Guest Satisfaction • Customer orientated and ability to adapt, interact and respond to different types of cultures • Ability to always be on show ready to engage with our Customers. • Excellent interpersonal skills with clear and professional verbal communications • Effective time management skills • Sound knowledge of the Microsoft Office suite • Team Oriented Day to day operation may include but not limited too: • Meeting & Greeting customers • Providing outstanding customer experiences • Keeping customers up to date with vehicle progress • Determining the customer's needs and communicating these to the workshop, to fix it right the first time and deliver the vehicle on time • Organising courtesy cars • Estimating the cost and time needed to complete a job using the Dealership Business Management System • Liaising with the Workshop Controller to ensure all work is carried out in the allocated time frame • Gaining authorisation for extra work if required • Handling customer concern's and escalating where necessary • Carryout follow up phone calls when needed How To Apply: If you feel you have skills & attributes to be a key player, don't hesitate to join this market leading brand, click ‘APPLY’ now and forward your resume with cover letter or alternatively please send me an email with your cover letter and resume to pakenhamtoyota.com.au Your interest in this role will be kept strictly confidential.
