At Mirvac, we know that it’s our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us. Our opportunity As a Reception & Administration Assistant , you will be the face of our newest Build to Rent asset LIV Anura based in Newstead. This role will be the go-to person for the on-site team and act as the first point of contact for our residents. Your responsibilities will include: Management of front of house including maintaining a clean and organized reception area, ensuring communal spaces are well presented and well stocked and parcel room is tidy and organised Answering the main line and directing inquiries, taking messages, or responding to customers where appropriate Meeting and greeting visitors, alerting leasing team to tour arrivals, accepting package deliveries Managing front desk enquiries including logging new cases or complaints and allocation to appropriate team members for resolution Assisting with coordination and management of events and collation of customer feedback Assisting with raising quotes, purchase orders & invoices, preparing renewal letters, termination notices and variation letters Assisting with data entry, document preparation, and file management. Database management including capturing of front line customer insights and entering and updating customer data Monitoring various communication channels including google, website, socials, email and the app, triaging and allocating complaints and queries Responding to comments and feedback on building channels and composing and sending broader building communications Uploading digital content to various channels including Domain and REA listings Preparing move in and welcome packs, coding keys and logging additional charges with finance team and updating systems to reflect customer move ins / move outs Monitoring cases & complaints in system to ensure all customer queries are dealt with promptly Your point of difference 1-3 years of administration experience Will have real estate experience or similar highly transferable skill set from another reception or administration role Ability to manage multiple and competing tasks and enquiries efficiently Will have great attention to detail Is ethical, disciplined and believes in self-development Is resilient and can multi-task with ease Values workplace relationships and the opportunity to mentor and be mentored Excellent phone manner Exceptional time management and organisational skills Good Microsoft Office applications skills Willingness to learn new systems and processes Strong written and verbal communication skills Strong attention to detail Discretion, diplomacy and the ability to maintain confidentiality All of these attributes are preferred, if you think you may be the right fit for the role please still apply.
