Add expected salary to your profile for insights Step Into Your Next Career Chapter – Lead Client Experience in Adelaide Are you ready to lead with purpose and build something meaningful? Do you want to take the next step in your leadership journey while shaping services that deliver life-changing outcomes for people with disability? We’re looking for a passionate and collaborative leader to join Nextt as our Senior Manager Client Experience in Adelaide. Nextt believe everyone deserves the opportunity to Get More out of Life.Ranked among the top 1% of disability services providersin QLD, NSW, VIC, and SA, Nextt empowers clients to live life to the fullest. We’re equally committed to creating an inspiring and fulfilling workplace for our people. About the Role This is more than an operational leadership role. It’s your opportunity to foster a trusted and high-performing team, build brand presence, and embed sustainable practices that deliver consistent and quality outcomes across SIL, Core, and SDA services. What you will do: Build and lead a collaborative, accountable team culture based on trust, clarity, and consistency Grow our presence and reputation in the Adelaide market, driving brand awareness and community connection Represent Nextt at local events, industry forums, and stakeholder engagements Drive operational excellence by embedding clear structure, process, and practice Mentor and support your team to grow capability and confidence - ideal for a first-time senior leader looking for their next step Embed sustainable growth through improved client experience and retention Ensure we deliver outcomes that are person-centered, rights-based, and aligned with NDIS Practice Standards You’ll work closely with cross-functional partners nationally while remaining deeply rooted in the Adelaide community. This is your chance to make a genuine impact, while shaping a team and culture that reflects the values of care, accountability, and innovation. About You You are passionate about making a difference, and ready to lead from the front. You bring: Proven leadership experience, ideally within disability, health, or community services A strategic mindset and commitment to operational excellence A strong understanding of SIL, Core, and SDA, with a focus on participant outcomes and quality practice A people-first approach, with the ability to build trust and lead through change Strong stakeholder and community engagement skills to represent the brand with pride An interest in growing professionally—this role is perfect for a first-time or emerging senior leader Tertiary qualifications in Human Services, Allied Health, Business, or similar Why Join Nextt? At Nextt, we’re building a future where clients are empowered and teams thrive. You’ll be joining a national organisation with a clear mission, strong local presence, and a collaborative culture. We value leadership that builds clarity, grows capability, and inspires others to do their best work. If you're looking to make a meaningful contribution while being part of a growing, purpose-led team, this is your moment. Interested? For a confidential chat, contact our Recruitment Partner: [emailprotected] Let’s build something great together! Unlock job insights Salary match Number of applicants Skills match Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Customer Experience Manager? How many years of people management experience do you have? Do you have experience in a role which requires relationship management experience? What's your expected annual base salary? How much notice are you required to give your current employer? What size NDIS portfolio have you managed before? How many clients, managers, disability support workers? How would you build brand awareness and trust with clients? What would you say are your biggest strengths in your current or previous role? At Nextt, we are passionate about delivering person-centred support. As a leading Disability Services provider throughout QLD, NSW, VIC, and SA, we believe everyone deserves to get more out of life and are passionate about understanding our clients and supporting them to achieve their goals. We act with integrity, aim to provide the best service, listen to maximize outcomes, and always strive to continuously improve. We provide quality support to over 1,200 clients each year! Over the last 20 years we have built a strong service that specialises in supporting people with a broad range of disabilities. Our Values are Principled, Committed, Responsive & Creative. At Nextt, we are passionate about delivering person-centred support. As a leading Disability Services provider throughout QLD, NSW, VIC, and SA, we believe everyone deserves to get more out of life and are passionate about understanding our clients and supporting them to achieve their goals. We act with integrity, aim to provide the best service, listen to maximize outcomes, and always strive to continuously improve. We provide quality support to over 1,200 clients each year! Over the last 20 years we have built a strong service that specialises in supporting people with a broad range of disabilities. Our Values are Principled, Committed, Responsive & Creative. To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. What can I earn as a Customer Experience Manager J-18808-Ljbffr
