Freighter Group - Service Manager – Campbelltown, NSW Are you a Service Manager with a strong managerial flair who thrives on taking ownership and driving accountability ? If you have solid experience in the trailer industry , this is your chance to lead at Freighter Group , a national market leader in road transport solutions across Australasia. At Freighter Group, we're not just about equipment, parts, and service; we're about ambitious growth and delivering exceptional value. We're seeking an outstanding individual to lead our Campbelltown Service team. This isn't merely a management role; it's a pivotal leadership opportunity where you'll be the driving force behind the workshop's success, overseeing multiple shifts and a dynamic operation. You'll be instrumental in maximising workshop performance , ensuring top-tier customer satisfaction , and significantly boosting profitability . We expect you to take full ownership of your results, from driving labour sales and controlling costs to optimising margins. A key aspect of this role involves driving relationships and service sales with key customers as a relationship ambassador , fostering long-term partnerships. You'll also oversee our crucial mobile and breakdown service functions . Beyond the numbers, you'll lead, coach, and develop a dedicated team of 30 staff , fostering their capabilities and ensuring adherence to the highest WHS compliance and safe work practices . Your commitment to system accuracy, process discipline, and reporting standards will be crucial, supported by national resources in safety, wellness, human resources, quality, engineering, product experience, and service support . What You'll Bring: Proven Leadership: Extensive experience in service or workshop operations, ideally within the automotive, transport, or equipment servicing sectors, managing multiple shifts. Commercial Acumen: A keen understanding of KPIs and profitability drivers, with a focus on achieving tangible results and driving key account relationships. Team Development: Exceptional communication and coaching skills to lead, motivate, and grow your team. Operational Expertise: Experience in overseeing mobile and breakdown service functions. Technical Proficiency: Working knowledge of WHS, CRM, and ERP systems (like SAP). Industry Experience: A minimum of 10 years' relevant industry experience. What We Offer: Impactful Leadership: A key leadership role within a high-growth national organisation. Comprehensive Support: Backing from national functions including safety, wellness, human resources, quality, engineering, product experience, and service support. Strategic Influence: Drive key customer relationships and make a significant impact in a critical service region. Supportive Environment: Be part of a collaborative team culture with ongoing development opportunities. Rewarding Package: A competitive salary package coupled with performance-based incentives. If you're ready to own your results , inspire a high-performing team across multiple shifts, and drive service excellence with a national leader, we want to hear from you. Ready to Drive Performance? Apply now and take the lead in shaping the future of service with Freighter Group.
