ABOUT THE COMPANY This is a life insurance company that’s doing things differently. In a short time, they’ve grown into a market leader known for their speed, simplicity, and people-first mindset. With a flat structure and startup energy, they pride themselves on being transparent, collaborative and customer obsessed. Their culture is everything - and they only hire people who live and breathe it. Think high performance without the ego, and flexibility without compromise. ABOUT THE ROLE This is more than your typical call centre role. As a Sales and Service Consultant, you’ll play a key part in helping customers navigate life insurance with ease. From guiding them through applications to handling service queries and tele-underwriting calls, you’ll be the friendly voice delivering an industry-best experience. You’ll work closely with teams across underwriting, operations, and product – all while helping build a better, simpler way of doing insurance. DUTIES Deliver exceptional customer experiences via phone and email Complete customer applications over the phone, building trust and rapport Conduct tele-underwriting interviews to gather risk-related information Accurately process new applications and customer service requests Identify service improvements and support operational efficiencies Collaborate with internal stakeholders and distribution partners SKILLS & EXPERIENCE 2 years in a similar sales or service role (insurance experience a bonus) Strong phone-based communication and relationship-building skills Proven ability to balance compliance with commercial outcomes A service-first attitude with the confidence to guide and influence Excellent attention to detail and administrative accuracy Knowledge of call centre systems and life insurance products (desirable) RG146 certification or willingness to obtain (advantageous) BENEFITS Lovely, modern offices in the Sydney CBD with immaculate views! WFH flexibility 3 days a week, with additional flexibility benefits Enjoy a day off every month! Collaborative, passionate and down-to-earth team Sociable work environment with a team that takes pride in their vibrant workplace culture Career growth opportunities within an award-winning organisation. Regular social events and team outings Offices offering free snacks and drinks and an open social space! OUR RECRUITMENT PROCESS At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process. Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role. Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering. Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.
