3 Month contract with a possible extension. Attractive hourly pay rate of $34 to $41/hr Super 7 per day/35 per week Work location: Hybrid (WFH Sydney office) Purpose of the role: You will be providing quality customer service through switchboard operations to customers, stakeholders, service providers and members of the public at their first point of contact for the department. This is a busy team with total calls for the team averaging approximately 30,000 calls per month. KEY ACCOUNTABILITIES: Deliver professional, customer service that is reflective of Customer Excellence Principles. Respond promptly, and effectively to triage all enquiries from customers, stakeholders, service providers and members of the public, ensuring service level agreements are met. Engage in training, to ensure a sound understanding of products, services and processes, and improve the delivery of quality service. Providing switchboard services to a range of customers in a high-volume working environment and determining the appropriate response or where to refer the enquiry. Maintaining, empathy, sensitivity and professionalism when handline customers who may be vulnerable and have complex situations, enquiries or issues. Managing work outputs, competing demands and priorities to generate favourable customer outcomes for customers and stakeholders. If this sounds like you, please submit your resume by clicking the 'Apply Now’ button. For further information about this role, please contact Rahul at 0482 082 424 or drop an email to rahul@easyauthoring.com About Us At easyA, we connect skilled professionals with opportunities that make an impact. As authorised suppliers to multiple government and corporate organisations across NSW, ACT, QLD, and the Federal Government, we specialise in providing expert talent for critical projects. When you work with easyA, you benefit from our strong relationships with contractors and clients alike, ensuring smooth and transparent recruitment processes tailored to your needs.
