Role Snapshot Lead engagement and triage of digital concepts through structured work intake processes Align business and technology teams across Retail, Marketing, and Online channels Govern prioritisation and ensure delivery readiness for emerging initiatives Track, report, and communicate status and blockers across portfolios About the Company Our client is one of Australia’s most significant providers of digital infrastructure and consumer services. With a nationwide customer base and a growing focus on platform transformation, they are reshaping how Australians experience connectivity, content, and commerce. The organisation supports complex stakeholder environments and is investing in next-generation digital capability across customer-facing channels, driving innovation in service delivery, product enablement, and operational technology. The Role This role acts as the entry point for all new consumer-facing technology initiatives—ensuring concepts are captured, structured, and positioned for successful execution. Sitting between business stakeholders and delivery functions, you will oversee work intake, prioritisation, and solution framing for Retail, Marketing, and Digital teams. You will manage the Front Door process, facilitate initiative review forums, and provide visibility across portfolios. By embedding structured engagement and governance, you’ll accelerate time-to-value and ensure initiatives are both viable and aligned with strategic objectives. Key Responsibilities Lead the engagement process for new digital ideas and initiatives entering the delivery lifecycle Coordinate assessment, prioritisation, and readiness activities with internal stakeholders Ensure new work is appropriately structured and routed to delivery, architecture, or operational teams Track initiative progress and risks during early-stage planning and reporting cycles Work with business units to clarify value, dependencies, and sponsorship Drive continuous improvement in the intake model and cross-functional coordination Skills and Experience Experience in technology work intake, program coordination, or digital engagement roles Strong understanding of delivery models and the front-end of digital project lifecycles Familiarity with stakeholder engagement in complex, multi-channel environments Excellent organisational skills and experience managing competing priorities Ability to translate high-level business needs into structured delivery inputs Confident communicator who can operate across business and technical domains Telecommunications or large-enterprise platform experience is strongly valued What’s on Offer Critical role supporting large-scale digital transformation across consumer domains Strong visibility across business and technology executive stakeholders Flexible working, structured development support, and high-performance culture Opportunity to shape digital enablement at scale within a complex, national environment To explore this opportunity, please email your resume and a brief cover note outlining your: Experience with technology work intake, triage, or digital portfolio coordination Background supporting cross-functional teams in fast-paced enterprise environments Approach to prioritising competing workstreams and aligning delivery readiness For further information or a confidential discussion, contact: Ivan Pignataro Director D’Arcy Weil M: 0416 507 856 | E: ivan@darcyweil.com DigitalDelivery ConsumerTechnology Telecommunications WorkIntake MelbourneJobs DarcyWeil
