Account Specialist Mackay, QLD Newly created role | Join a growing leader in passenger transport | Make an impact with a national brand Kinetic is Australia and New Zealand’s largest and most experienced bus operator – and we’re growing. With this growth comes opportunity. We’re looking for a proactive and commercially minded Account Specialist to join our Mackay team and help us deliver exceptional service to our customers. What you’ll do As a key member of our team, you’ll be the primary liaison between our customers and internal stakeholders – ensuring our services are delivered in line with customer expectations and contractual obligations. Your responsibilities will include: Managing service changes and pricing assessments Preparing customer reporting and analysing key KPIs Leading the preparation of invoices and ensuring financial accuracy Building strong relationships with key stakeholders – internal and external Ensuring contract compliance and identifying opportunities for improvement Supporting key projects to drive operational and commercial outcomes What you’ll bring We’re after someone who thrives in a fast-paced environment, has an eye for detail and brings a customer-first mindset. You’ll also bring: Experience in customer service and contract administration Strong commercial acumen and analytical thinking Excellent communication and relationship-building skills Experience in pricing, data analysis and reporting The ability to juggle competing priorities and meet deadlines A proactive, solution-focused approach It’s also great if you have: Experience in transport, logistics or similar service-based industries Relevant tertiary qualifications or equivalent industry experience Why Kinetic? We’re proud of our people-first culture and ongoing investment in safety, sustainability, and our communities. At Kinetic, you’ll enjoy: A newly created role with room to shape and grow Support from a collaborative and committed team Opportunities for professional development A dynamic and values-driven organisation with national reach Ready to move your career forward with Kinetic? Apply now and help us move what matters.
