Full-time ongoing role located in Adelaide CBD Working with a loved and trusted brand Supportive team environment We currently have an exciting opportunity to work within our ICT & Infrastructure team at Guide Dogs SA/NT. About Guide Dogs SA/NT At Guide Dogs SA/NT we use our expertise in dogs and vision to promote independence, participation, inclusion and wellbeing for people with low vision, blindness or specialised support needs. We offer a collaborative working environment and opportunities for growth and development. About the role The ICT & Infrastructure Assistant will provide support to all staff and volunteers within a Help Desk framework using ITIL best practice standards. They will be required to close jobs as the first point of contact, prioritise other workloads, and escalate jobs to deliver effective results to the organisation delivering on internal Service Level Agreements (SLA). Collaborating with other staff and volunteers, the position assists the ICT and Infrastructure team in daily operations, liaising with external providers where needed to achieve requirements. This position provides technical support of ICT systems including security, software as well as hands on infrastructure support including motor vehicle fleet, plant, building, equipment and office moves. About you You are highly self-motivated, with exceptional problem-solving skills, and enjoy a variety of tasks. With the ability to be creative and innovative and establish credibility and gain the confidence of a wide range of people, you will deliver solutions in a customer service ICT Help Desk environment. You will also have: Experience in technical hardware, software and support of desktop equipment within a similar network environment. Excellent understanding and delivery of customer service in an IT Help Desk environment using ITIL best practice standards. Experience with the use of advanced features of Desktop applications. A fundamental understanding of network architecture, routing and security. Proven skills in ICT and Infrastructure related asset management. Relevant tertiary qualifications, in a related discipline (or currently completing). A current Driver’s License and Police Clearances will be required. Benefits Make a difference for people living with vision loss and specialized needs, within a supportive team who are passionate about what they do. Opportunity to salary sacrifice and maximize your take-home pay. Employee Assistance Program offering counselling and support services. Professional development and training opportunities. Complimentary annual flu shots. Dogs in the office every day! Learn more For a complete description of the role’s key responsibilities and requirements, please review the Position Description . For a confidential discussion please call Luke Schulz, ICT and Facilities Manager on (08) 8203 8337. Please ensure your application addresses the requirements of the role as described in the Position Description and enter your details below to apply. Applications close by 9am Thursday 7 August 2025.
