Key Responsibilities Provide strong leadership, guidance, and day-to-day support to the in-store team to ensure an exceptional customer experience. Drive results by developing store-level strategies, setting the standard for service and sales performance. Implement and manage initiatives to meet weekly and monthly sales targets and business KPIs. Build team rosters that support both development and optimal operational flow. Ensure timesheets are completed accurately and that wage-to-revenue KPIs are met. Handle customer queries and complaints in a way that builds brand loyalty and positive engagement. Enforce loss prevention policies and manage seasonal stock takes to ensure inventory targets are met. Lead by example through setting self-development goals and supporting individual staff training and performance plans. Ensure the team effectively balances sales floor service with back-of-house administrative duties while meeting operational timelines. Identify recruitment needs and take ownership of hiring, onboarding, and building a cohesive team. Maintain immaculate standards in store presentation and ensure visual merchandising aligns with the brand’s aesthetic. Provide regular product feedback to head office, including insights from customer interactions and local preferences. Participate in weekly business reviews and share insights that contribute to continued store growth and target achievement. Attend weekly team calls, analyse store performance reports, and contribute solution-focused feedback across the wider retail leadership group. Perks and Benefits Work in a beautifully designed retail space. Join a well-established and supportive team environment. Seasonal clothing allowance and generous staff discounts. Experience & Skills Minimum of 3 years’ retail management experience required. Experience in premium or luxury retail is highly regarded. Strong communication and analytical skills. Experience with retail systems (e.g., Apparel21) is a plus.
