Description legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people. Overview The Client Delivery Manager is accountable for managing and enhancing the relationship between MUFG Retirement Solutions (MUFG RS) and a portfolio of superannuation funds or institutional clients. The role is focused on delivering high-quality outcomes aligned to client expectations, contractual obligations, and MUFG RS’s strategic initiatives. It involves oversight of operational performance, strategic project delivery, commercial growth, and stakeholder engagement. Key Accountabilities and main responsibilities Strategic Focus Own and manage the end-to-end relationship for an individual client or portfolio of clients. Act as the senior escalation point for client service issues and key risk events. Collaborate with the Client Delivery Executive to ensure coordinated service delivery across MUFG RS. Build and maintain strong relationships with internal stakeholders to facilitate high-quality service delivery. Represent MUFG RS in external client meetings, including boards, sub-committees, and strategy sessions. Partner with clients to understand and document strategic objectives. Align internal delivery and initiatives to client strategies and goals. Monitor delivery against strategic plans and adjust approach to ensure outcomes are achieved. Collaborate with clients on member retention and regulatory compliance initiatives (e.g., ATO lost member reporting as per client requirements). Operational Management Ensure all services are delivered in line with Service Level Agreements (SLAs). Work closely with the Client Support Manager to meet governance, reporting, and audit requirements. Continuously seek and implement opportunities for process improvement in collaboration with Portfolio Managers. Maintain accountability for delivering a seamless service experience. People Leadership Provide leadership, coaching, and support to direct reports and cross-functional teams contributing to client delivery. Set clear goals, provide regular feedback, and manage performance and development planning. Foster a high-performance culture that values accountability, collaboration, and continuous improvement. Actively contribute to workforce planning, capability uplift, and succession initiatives. Lead by example in promoting MUFG RS values, ethical conduct, and inclusive team practices. Governance & Risk Fulfill audit and compliance responsibilities and supporting fund-specific strategic initiatives. Contribute to continuous improvement and process re-engineering initiatives. Collaborate with operational teams to deliver customised reporting and services as required by each Fund. Participate in key projects aimed at enhancing client delivery and administration services The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes 7 years' experience in client-facing roles, ideally within superannuation, financial services, or related industries Proven track record of managing client portfolios and delivering on complex service agreements Strong understanding of regulatory requirements in the superannuation or retirement services sector Experience leading cross-functional initiatives or transformation programs Tertiary qualifications in Business, Finance, or a related field (desirable) Some of our Employment Benefits FlexiWorks – enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
