Description Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom. Your Team We are seeking a visionary and strategic Director, Design and Research to evolve our design practice and ways of working. Reporting to the Executive Direct, Digital and Customer Experience, you are a leader and change agent with a passion for empowering designers to reach their potential. This role is pivotal in shaping the future customer and adviser digital experiences for CFS, by embedding UX, UI, and research into the heart of our delivery model. You will join a dynamic, cross-functional environment where design, technology, and digital strategy intersect to create meaningful, inclusive, and innovative experiences for our customers and advisers. This is a 12 month Max Term Agreement. Your Responsibilities Co- design and drive the North star vision, digital strategy, and roadmap aligned with business goals. Champion human-centred design practices across the organisation, integrating qualitative insights and customer research into delivery. Partner with senior leaders across product, engineering, and data to ensure design excellence and customer-centricity. Foster a culture of experimentation, inclusivity, and continuous learning— especially in the application of emerging technologies like AI. Build and evolve design systems, frameworks, and rituals that support consistency and innovation at scale. Your Capability and Experience Extensive experience in UX Design with proven leadership skills to inspire and motivate a high-performing team with ongoing coaching to help individuals develop. Strong knowledge and application of AI tools and practices in a design context Demonstrated experience in leading transformation programs and uplifting design practices Ability to run and facilitate ideation sessions and Discovery workshops Experience in financial services or wealth management is highly regarded What to Expect At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to: Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution Access to 24/7 confidential support covering safety, medical and mental health services Exclusive discounts on retail, travel and entertainment Additional leave day to celebrate your birthday CFS Culture At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential. Apply today and join us in helping Australians to achieve their financial freedom. Please note, CFS requires all candidates to have full work rights in Australia. Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role. This role is based on Gadigal Land (Sydney).
