Key Responsibilities Fulfil the responsibilities of this role in accordance with QPS values as outlined above. Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces. Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure. Manage and contribute to the development, publication, implementation and compliance to technical policies, standards and procedures at an enterprise level. How you will be assessed Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 6, USUP 5; CHMG 5) Demonstrated high level skills and experience in managing non-clinical applications/services and in the delivery of integrated enterprise applications in a large and complex service delivery environment. (SFIA: TECH Level 6) Demonstrated ability in the provision of high-level specialist advice on, and support for the following technology domains to analyse, provide technical direction, standardisation, professional advice and support of enterprise ICT services in a large customer focus organisation Payroll SAP HR PTIMS LPR for S/4 HANA PAWS KARDEX Well-developed interpersonal, oral and written communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions. (NHS Effective and Strategic influencing - SFIA Code RLMT 5) Proven ability to meet service delivery targets and implement quantifiable service improvements by managing workloads, priorities and working unsupervised (NHS Drive for Results) Anticipates and is responsive to customer and stakeholder needs and expectations; takes personal responsibility for meeting objectives and progressing work; shows initiative and does what is required. (NHS Collaborative Working & Drive for Improvement) Specific Working Conditions: Participation in on-call arrangements may be required for this position. Appropriate remuneration under the relevant Award will apply. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes Competitive salaries 12.75% superannuation 17.5% leave loading Employee wellbeing 38 hour full time work week Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Professional development Career progression with more than 300 diverse career pathways and career support to take you further! Access to a variety of programs and initiatives to support training and career growth. Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description. Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.
