This is a Call Centre Team Leader role with PwC based in Parramatta, NSW, AU PwC Role Seniority - mid level More about the Call Centre Team Leader role at PwC Call Centre Team Leader Customer service and support Contract, 2-6 months · 40 - 42 hours per week Office | Parramatta, NSW, AU Visa sponsorship · No Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience. 3 vacancies available Why PwC Australia In an increasingly complex world, PwC Australia works with businesses, Government and the community to help Australia continue to thrive and grow. PwC Australia delivers quality in audit, assurance, consulting and tax services to more than 5,000 clients. We’re part of a network of firms in 158 countries with over 250,000 people. PwC Australia is ranked first on LinkedIn's Top Companies list of where Australians want to work. We are bold about our commitment to diversity and inclusion, and we empower flexible working. Our purpose is to build trust in society and solve important problems. We believe the most important problems are better solved together. PwC Australia is a powerful multiplier of connections and innovation. It’s what we do best: connecting people, businesses, technology and ideas to solve important problems. About the role As a Team Leader in our Call Centre KYC Operations, you will lead a team of dedicated agents responsible for ensuring compliance with Know Your Customer (KYC) regulations. You will be tasked with driving team performance, managing day-to-day operations, and fostering a positive work environment that promotes high-quality customer interactions and adherence to regulatory standards. What you'll be responsible for Customer Support Team Enablement Collect and analyze customer data to optimize the workflows, operating procedures, and resources to enable support teams Customer Support Team Training Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives Business Planning and Reporting Set and review objectives and key metrics to ensure the business vision is realised Data Analysis and Reporting Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions Skills you'll need Collaboration Works with others by being open, clear in communication and listening to achieve goals Critical thinking Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight Decision Making Considers the costs and benefits of potential actions and determines the most appropriate one Learning agility Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the PwC team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Customer support team enablement Customer support team training Business planning and reporting Key Strengths Collaboration Critical thinking Decision Making Learning agility Why PwC is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with PwC not with Hatch.
