This is a Call Centre Agent role with PwC based in Parramatta, NSW, AU PwC Role Seniority - junior More about the Call Centre Agent role at PwC Call Centre Agent Contract, 2-6 months · 40 hours per week Office | Parramatta, NSW, AU As a Call Centre Agent specializing in Know Your Customer (KYC) activities, you will be at the forefront of our customer service operations. Your primary responsibility will be to ensure the accurate identification and verification of clients by collecting and reviewing necessary documentation. This role is crucial in maintaining our compliance with regulatory standards and protecting the integrity of our services. What you'll be responsible for Collaborative Issue Resolution Collaborate with other people or teams to resolve complex customer issues Complaints Resolution Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences Query Handling Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences Skills you'll need Attention to detail Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables Critical thinking Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight Flexibility Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively Learning agility Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities Collaboration Works with others by being open, clear in communication and listening to achieve goals Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the PwC team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Collaborative issue resolution Complaints resolution Query handling Key Strengths Attention to detail Critical thinking Flexibility Learning agility Collaboration Why PwC is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with PwC not with Hatch.
