The Role The Front of House Coordinator is responsible for acting as the initial point of contact at our new office at 1 O'Connell Street, Sydney. You will provide an exceptional customer service experience to our employees, members and visitors through strong attention to detail, high level customer service, collaboration and communication. This is a great role for someone with strong customer service experience who is looking to grow their experience in events. Responsibilities include: Utilise the visitor management system Plan for daily arrival and with a knowledge of VIP arrivals and appointments. Liaise with Facilities and Venue/Event Coordinators to assist with groups, visitors and events guests for client rooms and areas, to ensure a smooth customer flow. Deal with customer complaints in a professional manner and escalating as appropriate. Managing a busy meetings diary and meeting requirements Provide general office support; ordering stationery and equipment supplies. Assist in preparing supporting materials for events; name tags, signage, attendance records Liaising with Conference & Events Manager to manage and process invoices and assist with ongoing monitoring of annual budgets Respond to emails enquiries and monitor a busy inbox Answering telephone calls and voicemail messages in a timely manner Support service of catering in compliance with Food Handling Safety standards and monitor quality of food provided by the approved caterers Desired Skills and Experience The Successful Candidate To be successful in the role, you will have proven customer service experience with an interest in events. You will also possess: Strong MS Office skills Ability to balance multiple priorities Self-motivated with the ability to work independently and within a team Professional personal presentation Ability and willingness to re-set rooms, clear and clean rooms and participate in the delivery of on-site meetings and events To apply for the role, submit your CV by COB 30 July 2025. To view the position description, visit https://www.racp.edu.au/docs/default-source/about/careers/front-of-house-coordinator-conference-events-position-description.pdf?Status=Temp&sfvrsn=ba1a61a_4 For more information, email recruitment@racp.edu.au
