Job Description Deliver exceptional service from check-in to check-out, responding to guest requests promptly, courteously, and professionally to ensure a seamless stay Manage guest accounts accurately using Opera PMS, including billing, cashiering, and reservations, while maintaining strong attention to detail Act as the communication hub between guests and hotel departments, handling calls, messages, and wake-up requests efficiently and in line with brand standards Support daily front desk operations including VIP arrivals, group check-ins, system downtimes, and shift handovers, ensuring all procedures are followed Promote hotel services and amenities through confident upselling and sound product knowledge to enhance the guest experience and drive revenue Contribute to guest satisfaction goals, including TrustYou initiatives, and assist with ad hoc tasks as directed by the Front Desk leadership team
