· $76,590 base salary superannuation · Support global wholesale distributors for a premium minted products brand · Permanent full-time role based in East Perth Short Description Join a leading precious metals business and play a key role in managing wholesale distributor orders and enquiries. If you're detail-oriented and customer-focused, this is a great opportunity in a dynamic global team. About Our Client Our client is a globally recognised precious metals enterprise, renowned for producing and distributing high-quality bullion and collector products. Based in East Perth, the organisation services a wide international customer base and prides itself on excellence, innovation, and integrity. About the Position As a Customer Service Officer – Wholesale, you'll be the primary contact for wholesale distributors placing high-value orders. You will coordinate across internal teams to ensure accurate order processing, efficient communication, and a smooth customer experience. Key Responsibilities Include Process wholesale orders accurately, mainly via email Respond to customer enquiries promptly and professionally Provide product information with in-depth knowledge of the range Monitor orders from payment through to dispatch and delivery Process returns, refunds, and shipment tracking Collaborate on metal reconciliation reporting for overseas warehouses Coordinate shipping replenishment with internal stakeholders Log and escalate customer feedback for service improvement Skills and Experience Required Strong communication and organisational skills Excellent attention to detail and accuracy A customer-first attitude with strong relationship-building ability Ability to resolve issues independently and proactively Previous experience in customer service; wholesale or B2B is desirable Confident using computers and business systems A collaborative team mindset with a continuous improvement focus Smartphone ownership for business system authentication Benefits Competitive annual salary of $76,590 plus super Permanent full-time role with career development potential Be part of a supportive, professional, and global-facing team Convenient East Perth location Apply Now Click the apply button or contact: Rebecca Ross Phone: (02) 4927 7 Email: workpac.com Job Order Reference Number: 7543J2025141 About WorkPac WorkPac is Australia’s largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move. At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.
