The Venue This Surry Hills Venue is a classic pub operation catering to a variety of clientele with close proximity to central station. It has a gaming room, sports bar & TAB, beer garden, bottle shop, bistro, function facilities and a busy accommodation business. We are on the hunt for a General Manager to take the reins. A popular pub renowned for its active involvement in the local community, passionate locals, sponsored sporting teams, live sport, cold beer and good times! The Company We are a family owned and operated Sydney-based pub group with venues located all around Sydney and the regions. Working with an experienced head office team with a key focus on the guest experience we pride ourselves on providing fantastic multi-faceted venues for our customers and the local community. Great development opportunities are offered for the right candidate with our personally crafted development plans. The Role As General Manager your key focuses will include: Leading your team and ensuring they are consistently delivering a quality customer experience Setting the example for your team and driving a strong positive culture Maintaining cost controls as well as working with the team on sales-driving initiatives Overseeing all bar, gaming and accommodation service whilst on shift Driving the business forward in terms of efficiencies, product and sales initiatives Develop relationships with local authorities with a strong focus on compliance Managing in-venue HR requirements Successful candidates will possess: Minimum of 2 years prior management experience in hospitality preferably hotel/pub to be considered A strong focus on maintaining and driving service standards whilst increasing growth and return visitation to the venue Ability to run a fast-paced venue that has multiple profit centres A customer focus. Always aiming to provide exceptional customer service A solid background in all facets of hotel operations, including gaming, F&B, functions, accommodation & cellar areas Strong people skills and the ability to develop your team to progress to the next level Great attention to detail and venue presentation Excellent personal presentation and communication skills Strong cash handling and back of house procedures A desire to become a valued member of our family business and move forward in your career with future opportunities to advance sought internally first. Culture and Benefits People are the key part of our business, and their personal and professional development is a key priority to ensure they achieve their career goals Opportunities to work across multiple sites to diversify your experience This position will require the applicant to be available for night, weekend and public holiday work RSA, Advanced RCG & RCG Certificate essential Advanced Liquor Licensing Course Completion required Only shortlisted applicants will be contacted
