Applications are considered on a rolling basis Melbourne Hybrid Job Description About the Job At TimeEdit, we believe in context over control—you’ll get the clarity and support you need, then the freedom to run with it. Our Academic Operations Platform sits at the core of some of the world’s most forward-thinking higher education institutions, helping them resolve scheduling conflicts, streamline operations, and improve the daily experience for both students and staff. Backed by leading SaaS investors and with 20 years of domain expertise, we’ve expanded from Scandinavia to the UK and APAC. Today, over 200 universities and colleges trust TimeEdit to power their operations - and we’re just getting started. We’re now looking for a new Implementation Consultant to join our growing team in ANZ and help us bring operational clarity to more institutions across the region. The mission Most will agree that universities and colleges are quintessential to a well-functioning society. However, with their inherent complexity in operations and immense size, they are among the most difficult organisations to run efficiently. TimeEdit is on a mission to solve this by delivering the most comprehensive suite of efficient academic operations tools to the higher education sector globally. We are the fastest growing provider in the industry and are expanding rapidly with new implementations in the Australia, Netherlands, Belgium, and the UK - to name a few. More and more universities are discovering TimeEdit to solve their academic operations needs. The challenge As the market is transitioning from legacy monoliths, excel spreadsheets and home-grown has-beens, the TimeEdit customer success team is pivotal in easing the digitisation process for our customers. This critical function is responsible for onboarding universities in the world of TimeEdit. The role As an Implementation Consultant within the TimeEdit customer success team, you will • Be the process and system expert advising and guiding our customers during the onboarding project • Conduct workflow conversations to advise optimal structure and workflow for each customer • Be responsible for the technical set-up and configuration of TimeEdit throughout the customer onboarding • Train and educate customers on how to effectively utilise TimeEdit to receive maximum value from the product • Surface implementation and onboarding blockers and trends to improve overall set-up and onboarding experience • Be a product expert and understand how different tailored TimeEdit set-ups and workflows serve different purposes and demands • Serve as a trusted advisor, and represent the voice of the customer to inform our sales process and product roadmap
