Job Title: Customer Service Specialist Job Description Shape the Future of Customer Service with a Leading Superannuation Fund - Based in Robina We are seeking multiple consultants to join our team at Concentrix, a global leader in customer experience solutions, as we partner with one of Australia's most trusted and respected superannuation funds. Start Date: 18th August and Future Intakes Location: Vibrant Robina Delivery Centre - full-time onsite Salary: $55,565 12% Super ($28.12/hr) penalties incentives Hours: Rotating roster Monday to Friday, 7:00 AM - 8:00 PM Training: 4 weeks of comprehensive, paid training Why You'll Love This Role - Work on behalf of a top-tier Australian superannuation provider - Be part of a team that makes a real difference in members' financial futures - Thrive in a supportive, professional, and vibrant office located in the heart of Robina - Enjoy exclusive staff perks and recognition initiatives Your Day-to-Day - Be the first point of contact for customer enquiries - Understand and respond to individual member needs with care and empathy - Support across multiple channels: start on voice and grow into digital (web, apps, social media) - Navigate systems to resolve queries efficiently and professionally Who You Are? - A customer service superstar who's passionate about helping others - Empathetic, adaptable, and solutions-focused - Comfortable working with multiple systems and learning new tech - Motivated to achieve team goals and KPIs What's in It for You? - Permanent, stable employment with career growth - Discounts with popular retail and lifestyle brands - Free on-site parking - Free Employee Assistance Program (EAP) for you and your family - Be part of an award-winning, inclusive workplace Apply now to start your career in a purpose-driven, people-focused role with one of Australia's leading superannuation funds - right here in Robina. Applicants must be 18 with full Australian working rights and able to complete background and police checks. Concentrix is an Equal Opportunity Employer. Location: AUS Gold Coast - Robina Town Centre Dr Lvl2 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
