A bit about us If you are looking for a fantastic team and a challenging, fast, and dynamic work environment, you are at the right place! On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through PurposeLedCareers We are dedicated to our customers, community, and environment and are looking for similar-minded talent to join us! As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered. Our total rewards package offering includes additional annual leave, bonuses, wellness programs, health benefits, flexible and remote working arrangements, and performance awards - not to mention various social and recreational activities, all of which are regional specific. With over 3,400 team members working across the globe, our vision is focused on premium nutrition and lifetime wellness, backed by science. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole - family health and happiness across 7 international brands. What this means for you The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily. Your role within the team Reporting to the Customer Care Practitioner Team Manager, the Customer Care Practitioner will ensure excellent customer service standards and customer satisfaction for Swisse, Biostime, Nutra and Zesty Paws Customer Service Enquiries across several markets, with professional and educational communication to Customers and Healthcare Practitioners. Key responsibilities include: Provision of prompt, accurate and professional information to customers utilising expert Natural Health product knowledge Applying Health Science degree knowledge to be proficient at pharmacovigilance Use expert Naturopathic/Nutritional knowledge to contribute to projects conducted by other teams, such as HCP Medical Marketing and Marketing teams Answering customer queries internally (telephone, emails & social media) and externally (e.g. conferences/seminars) in a timely, professional and welcoming manner Ensure timely and accurate documentation of all customer queries on to the Swisse database, in accordance with the company's written procedures and regulatory requirements Provide support to the wider business, such as HCP Medical Marketing, Regulatory and Science, New Product Development, Quality Assurance, Sales, Marketing, Digital and Office Support teams Conduct internal and external Naturopathic or Nutritionist (Wellness) health consultations Contribute to internal and external technical writing such as Standard Operational Procedures (SOP), standard consumer responses, consumer health and product communication Confident and competent in giving short, generalized Naturopathic/Nutritional consultations (Wellness Chats) to staff and customers. Desired Skills & Experience We look for people who have what it takes to make an impact; who can challenge us to go further while pushing themselves to deliver exciting & ambitious results. To make sure we’re setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: Completed a minimum Bachelor of Health Science (Naturopathy/Nutrition) Minimum 2 years Customer Service, retail or related experience, especially communicating therapeutic product information (preferred) Experience in the Natural Medicine Industry, with significant Nutrition and Herbal Medicine knowledge Comprehensive knowledge of nutrients and herbal ingredients A passionate expert in wellness, nutrition and natural medicine Worked in retail sales or private practice, recommending health products or supplements (preferred) Worked collaboratively within smaller Teams Worked cross functionally with different Teams An in depth understanding of the VMS competitive landscape Experience with Pharmacovigilance (preferred) H&H Group believes in the benefits of a diverse & inclusive workplace & aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination & harassment, creating a safe and inclusive environment for all. We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, & our hiring decisions will be based on business needs, position requirements, & the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable. If you have what it takes, please apply via the online portal & we will be in touch soon. We move quickly & may fill the role prior to the application close date, so we suggest you get in touch today!
