Job details Competitive hourly rate with shift penalties and overtime opportunities4 days on, 4 days off rotating 12-hour shifts (6am6pm / 6pm6am)Comprehensive training provided; no prior fire industry experience required Short Description Join the team in Jandakot as a Monitoring Operator. This role offers a structured 4 on / 4 off rotating roster, competitive pay, and a supportive work environment. About Our Client Our client is a global leader in fire protection and security solutions. With over 200 years of history, providing essential systems and services, including fire detection and suppression, to clients across Australia and beyond. About The Position As a Monitoring Operator, you will: Monitor alarm systems across WA, VIC, ACT, and NSWBook after-hours jobs and dispatch technicians nationwideHandle inbound and outbound calls, performing basic troubleshootingEnsure all alarms and calls are actioned promptlyMaintain professional communication with internal and external customers, including Emergency ServicesSupport various business areas, including Customer ServicePerform customer verifications and resolve complaints as per procedures Key Responsibilities Include Actioning all alarms and calls in accordance with Response Centre proceduresCommunicating effectively with internal and external customersScheduling and dispatching technicians to customer call outsMaintaining a reputation for caring and professional service Skills And Experience Required Strong customer service experience, preferably in monitoring or emergency call centresExcellent interpersonal and communication skillsProficiency with technology and quick adaptability to new systemsAbility to work rotating 12-hour shifts (6am6pm / 6pm6am)National Police clearance or ability to obtainFirst Aid qualification or ability to obtain Benefits Permanent position with a supportive teamExcellent work-life balance with a 4 on / 4 off rosterCompetitive hourly rate with shift penalties and overtime opportunitiesEmployee assistance programs Apply Now Click on the apply button or for more information contact: Name: Rebecca Ross Phone: (02) 4927 7766 or Email: rebecca.ross@workpac.com Job Order Reference Number: 7019J202573479 About WorkPac WorkPac is Australia’s largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move. Equal Employment Opportunity At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.
