Are you looking for a rewarding and challenging career in the financial services industry? Do you have excellent communication and negotiation skills? Do you enjoy helping customers and resolving their issues? If you answered yes to these questions, then we have an exciting opportunity for you! Our customer is a leading financial services company based in Eight-Mile Plains, QLD who are dedicated to providing innovative and reliable Funding solutions. They are looking for a Collections Officer to join the collections team. As the Collections Officer , you will work in a fast-paced and dynamic environment, where you will have the opportunity to learn new skills and grow your career. You will also be part of a supportive and collaborative team that values your contribution and feedback. You will be the first point of contact for inbound/outbound calls and emails and communicate with customers to maximise the collection of outstanding debt. Job Duties Include: First point of contact for inbound/outbound calls and emails. Communicate with customers to maximise the collection of outstanding debt. Explain the consequences of non-payment and the benefits of settling the debt. Negotiate payment plans or settlements that are acceptable to both the customer and the company. Record all communication and payment details in the customer database. Follow up on payment arrangements and ensure they are honored. Be able to identify, escalate and assist in resolving debt queries and disputes. Maintain broker and customer goodwill during the collections process. Update Management and Sales Team of emerging problems including uncollectable accounts. Maintain a professional and courteous manner at all times. Job Requirements: Relevant qualification (High school diploma or equivalent) with good academic standing Experience in collections or accounts receivable is beneficial Ability to liaise with a diverse range of stakeholders Strong communication and negotiation skills with proven ability to overcome obstacle and get results Effective time management and organisational skills, sense of urgency with a high attention to details and level of accuracy Ability to acquire knowledge and skills to successfully maintain collection KPI’s Strong customer service ethic with both internal and external customers/staff Strong literacy and numeracy skills Strong interpersonal skills and communications skills Good Admin skills Full working rights – Must be an Australian Citizen or Australian Permanent Resident Salary will be aligned to the level of experience and includes Superannuation.
