Job Description Position Title ICT Business Partner Position No 00074632 Delegation Level 005 Job Designation Manager Organisational Unit ICT Business Solutions Information, Communications & Technology Work Centre Brisbane Position Type Permanent Rail Safety Worker No Medical Fitness Standard Refer to relevant business instructions. Performance Plan Type Tech Professional Expert Shiftworker No Classification (Range) AS7 .1 - AS7 .4 Pay Scale Type ASPT Reports to Position Manager ICT Business Solutions QUEENSLAND RAIL VALUES: 1 Queensland Rail - We do better together Treat others with respect - We appreciate everyone's contributions and differences Empower our people - We have confidence in our people Act Safely - We work safe, to go home safe Make a positive difference - We learn from today, to improve tomorrow Position Purpose The active engagement with one or more client segments to maximise the alignment of ICT products and services in achieving client segment business objectives. Position Responsibilities 1. Take full responsibility for managing relationships across the comprehensive ICT interface within one or more client segments, to improve the client experience with ICT service in achieving their business objectives. 2. Develop a detailed knowledge of the business operations and strategic direction of one or more client segment. Leverage this knowledge to ensure ICT is well positioned to offer solutions that meet identified business needs. 3. Identify opportunities for business improvement within one or more client segments through provision of ICT products and services. 4. Actively manage ICT service delivery to agreed service levels and initiate actions to maintain or improve levels of service to one or more client segment. Assess and manage client satisfaction levels. Ensure critical issues are known within ICT Department and manage to appropriate resolution. 5. Provide assistance to stakeholders within one or more client segment to initiate required ICT service delivery. 6. Contribute actively to a learning organisation through: - Maintaining awareness of technology advances; - Ensuring that skills and competencies are kept relevant; - Demonstrating "team-player" behaviours through sharing of skills and knowledge; and - Fostering a professional network. Additional Factors The appointee will be required to :- - Comply with Queensland Rail's Code of Conduct; - Observe all legal and safety obligations of the organisation; What is the key selection criteria 1. High level of consulting skill to understand the business strategy within client segment/s and the positioning of ICT products and services to support strategic business outcomes of client segment/s. 2. High level of interpersonal, negotiation, oral and written communication skills to promote effective relationship management and delivery management in maximising client service. 3. High level of conceptual, analytical and problem solving skills. 4. Substantial knowledge of current and future ICT trends and their application to a large complex business environment. 5. Knowledge of and willingness to commit to and work to Queensland Rail's Values and Behaviours. Pre-employment Checks: Not Applicable Mandatory Qualifications (If not already held, I will gain these when in position) 40007588 All Aboard 40001627 Building Emergency Procedures Enterprise Qualifications (If not already held, I will gain these when in position) 40009601 Code of Conduct Refresher 40006537 Rail Safety Awareness Health, Safety and Environment Responsibilities Comply with the overarching document called Health, Safety and Environment Responsibilities MD-11-6843 located in the Safety and Environment Management System. Personal Protective Equipment needs: Refer to relevant business instructions. Safety Publications Refer to relevant business instructions. Please Note: Queensland Rail has a random alcohol and other drug testing program. Testing can occur anywhere, at any time, on any day.
