About the Company Bay Building Services is a market leader when it comes to insurance building in Australia. Operating nationally, for 40 years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact, and malicious damage. For further information please go to: www.baybuildinggroup.com.au About the Role We are looking for a highly motivated person to join our dynamic team to take on new daily challenges and really shine through. Reporting to the State Manager, this role will be responsible for coordinating the daily and weekly scheduling of both internal and external resources to support site attendance, building assessments, make safes, restoration works, and warranty services across all divisions. This role involves the efficient allocation of staff technicians, in-house plumbers, virtual estimators, and subcontracted trades to meet operational requirements. This role requires working closely with a wide range of stakeholders—including internal teams, external subcontractors, insurance company representatives, assessors, policyholders, and project coordinators—to ensure seamless coordination of job assignments and timely delivery of services. Acting as a central point of contact, this role will require the management of all scheduling aspects related to site visits, assessments, and make safes, while also monitoring resource availability to ensure optimal allocation across projects. Key activities include but are not limited to: Assess incoming job requests to determine the appropriate personnel, considering task requirements, timing, and necessary skillsets. Allocate internal and external resources effectively to meet the needs of restoration and construction projects. Schedule jobs promptly, coordinating with both internal teams and external contractors as needed. Maintain a centralised resource calendar to support real-time visibility of team availability, job assignments, and time off. Prioritise job scheduling based on project size, key performance indicators (KPIs), and client expectations. Collaborate closely with project coordinators and claims coordinators, providing administrative support as required. Oversee the progress of external specialist reports, ensuring delivery within set KPIs and reporting accordingly. Desired skills and experience: Experience workforce scheduling Great customer service skills An understanding of the building repair process, critical inspection points and WHS requirements Track record of establishing and maintaining long term relationships/accounts Exceptional organisational and time management skills Proactive and outcome focused Ability to act independently and multi-task High attention to detail with excellent communication Due to our business being mostly weather related and linked to major insurable events, overtime is occasionally required during these event times to assist in the increased workloads. Equally, we operate a mature and autonomous work environment where hard work is rewarded and flexibility reciprocated. Why join us? We're committed to providing the support you need to get the job done. We believe great teams do great work! In addition to joining a high performing team, you will also have: Flexible with hybrid WFH options after probation Birthday leave after probation Discounted gym membership available Great discounts at JB HI-FI Paid parental leave upon meeting policy criteria Access to 24/7 Employee Assistance Program for you and your family Be part of a values driven environment If you're a self starter that loves to be kept busy, please click 'APPLY'. For further information please go to: www.baybuildinggroup.com.au To apply online, please click on the appropriate link below
