Are you committed to bringing your best to life every day? At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group. We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that’s a great purpose to bring us together at work every day. We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future. The Role Be part of a business that is going through a period of exciting change and growth. We have multiple new and permanent positions available for experienced Case Consultants to join both our Group and Retail Claims teams based in Melbourne, Sydney and Brisbane. Working alongside other passionate and like-minded claims specialists, your role will be to manage, review and assess claims cases to support our customers to achieve an appropriate and quality outcome. You will use your specialist communication expertise to collaborate with customers, medical practitioners and advisers to build a “Best in Claims” experience for all stakeholders. From day 1, you will take part in our 6-week intensive Claims training program as well as being supported ongoing to ensure you not only succeed but excel in your role. Additionally, you will be encouraged to develop and grow in your role to allow for future internal career opportunities About you You’re a claims professional with 1 years’ Life insurance or workers compensation claims management experience You have strong analytical, problem solving & time-management skills You work collaboratively with others to meet shared objectives and build trust by honouring commitments and doing the right thing You drive and achieve results through demonstrating initiative and holding yourself to high standards. Being a customer centric individual, you easily build strong customer relationships to better understand customer needs and requirements. Lastly, you communicate effectively with empathy and possess the courage and authenticity to address difficult issues where required. Bringing our best to life - why join us? We do work that makes a genuine difference to our customers, partners and community. We have a supportive, inclusive and flexible team culture, including hybrid working. We support your growth and development, and careers across our business units and teams that are as unique as our people. We reward and celebrate our successes, through our incentive and recognition programs. We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub. We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments. Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
