Description Your New Chapter At VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics. This role features a hybrid work arrangement, with four days in the office to promote collaboration, build strong connections, and enhance team engagement. We’re seeking an experienced and adaptable Implementation Manager to support the successful roll-out of clinical systems across VetPartners’ network of veterinary clinics. This 12-month fixed-term role will be responsible for coordinating stakeholders, managing vendor interactions, and ensuring each clinic is supported through the change process. Reporting to the Project Manager, the Implementation Manager will work closely with veterinarians, operational leaders, IT teams, and regional managers to prepare clinics for system transitions and help them embed new processes effectively. The ideal candidate will bring strong communication skills, solid change management experience, and a practical mindset to help teams navigate uncertainty with confidence. This role will require some travel to clinics during key phases of implementation. We're looking for someone who is highly organised, people-focused, and comfortable working in a fast-paced, evolving environment. Key Responsibilities Project Execution Work closely with the Project Manager and Scheduler to coordinate and deliver end-to-end implementation activities across multiple clinics. Ensure vendor appointments, clinic communications, and pre-go-live tasks are planned and executed effectively. Monitor project milestones and timelines, addressing any issues or delays to keep the rollout on track. Provide clear documentation and reporting to ensure visibility of progress and risks. Stakeholder Collaboration Act as the key liaison between clinic teams, regional operations, IT, and external vendors. Build strong relationships with veterinarians and support staff to foster engagement and confidence in the rollout. Facilitate regular communication between all stakeholders, ensuring updates are timely, accurate, and well understood. Gather and share feedback to inform implementation improvements and respond to concerns early. Change Management Support clinical teams through change by promoting awareness, understanding, and adoption of new systems. Identify potential areas of resistance and work with clinic leadership to manage concerns effectively. Encourage a culture of continuous improvement and adaptability within clinical environments. Tailor change approaches to suit each clinic's readiness and team dynamics. Quality Assurance & Continuous Improvement Conduct post-implementation reviews to assess success, gather feedback, and identify lessons learned. Collaborate with the broader project and operational teams to improve rollout frameworks and future implementations. Ensure that clinics are not only "live" but are confident and capable in using the new systems effectively. Monitor the clinical impact of changes and escalate any issues requiring technical or operational support. Travel and On-Site Support Be available to attend clinics in person during critical rollout periods, offering real-time support and problem-solving. Represent the project team on the ground, helping teams feel supported and connected throughout the transition. Skills, Attributes, and Experience: Excellent communication and interpersonal skills Strong organisation and time management, with the ability to juggle multiple clinic rollouts Demonstrated experience in change management, ideally in a clinical or healthcare setting An adaptable problem-solver who thrives under pressure and can adjust to shifting priorities Willingness to travel to clinics during key implementation periods Why VetPartners? At VetPartners, we're more than just a company – we're a family united by our passion for animal welfare and excellence in veterinary care. Working with us means being part of a dynamic and supportive community where your contributions are valued, and your growth is nurtured. Why Work With Us? Shared Purpose : Join a passionate community dedicated to advancing animal healthcare and making a positive impact on pets and their owners. Collaborative Culture : Experience a supportive environment where collaboration fuels innovation and fosters personal and professional growth. Opportunities for Growth : Grow with us through ongoing training, mentorship, and career advancement opportunities tailored to your development. Rewarding Work : Make a difference every day by contributing to meaningful projects that positively impact the health and well-being of animals. Work-Life Balance : Enjoy flexible working arrangements and support to maintain a healthy balance between your professional and personal life. How To Apply: Sound Like you? Join Us. Grow You. Click the Apply Button and please submit your resume, a cover letter detailing your relevant experience. VetPartners is committed to Equal Employment Opportunities. We are committed to being an inclusive, diverse, and flexible workplace where differences are valued. We welcome people of all backgrounds, experience, and abilities. A note to recruitment agencies: We are not accepting candidates from recruitment agencies. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. No agencies required.
