Service Delivery Lead – IT Managed Services | Government Sector We’re seeking a seasoned Service Delivery Lead to oversee the end-to-end delivery of IT Managed Services to South Australian Government clients. This new and exciting role offers the opportunity to shape service excellence, lead a capable team, and build trusted relationships across the public sector. About the Role This is your chance to be a key player in building a high-performing managed services function from the ground up. You’ll drive governance, performance, and improvement while leading a committed team and engaging closely with strategic stakeholders. What You’ll Do: Lead the delivery of high-quality, ITIL-aligned managed services Build strong relationships with government clients, vendors, and partners Provide leadership across service teams, operations, and improvement initiatives Manage escalations, drive performance metrics, and oversee service reporting Help recruit and grow a team of passionate IT professionals What You Bring: 10 years in IT service management, delivery, or operations leadership Experience managing services for enterprise or government customers Strong communication, leadership, and stakeholder engagement skills A passion for people, performance, and continuous improvement Deep knowledge of ITIL and service governance frameworks Why You Should Apply This is a high-impact role in a growing business where you’ll have the autonomy to shape how IT services are delivered and the support to lead lasting improvements.
