EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Adelaide , you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. The purpose of this role is to provide early, timely and personal service to workers, providers and stakeholders whilst providing an empathetic customer experience . This position focuses on customer service and support to all stakeholders to provide pro-active, tailored, timely and effective management of specialised claims. This will be a full time, permanent position based in the Adelaide office, with flexibility to work from home once fully trained. YOUR RESPONSIBILITIES Pro-actively create and implement claims management strategies outcome of efficient and sustainable return to work for workers Liaise with all internal and external stakeholders regularly to progress strategies and actions Develop strong customer relationships and provide a high level of customer service to all parties Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employers Conduct health promotion activities to enhance the injured worker’s wellbeing and empower them to participate in their own treatment and recovery ABOUT YOU Excellent customer service skills including the ability to influence and negotiate outcomes Demonstrates strong customer service focus with exceptional organisational and time management skills Highly resilient with a positive attitude and determination to overcome challenges Displays sound analytical and problem-solving skills Strong computer and records management skills WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: • A vibrant, collaborative innovative team culture • Flexibility with opportunity to WFH when you are fully trained in your role. • A corporate wellbeing program with discounted health insurance and gym membership • Access to discounts at over 350 retailers through our Rewards Hub program • Entitlement to an annual tenure and performance-based recognition reward • Comprehensive learning and development support • Companywide events to celebrate success. • Quarterly Reward and Recognition Awards • Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
