We are seeking a motivated and high performing individual to work within our Investigations team! As a Trainee Factual Investigator you will work closely with our Investigations team in the day to day operations of our division. Due to our continued success through providing high quality customer service and maintaining strong, long standing relationships, this unique opportunity offers the right candidate future career opportunities in an interesting and diverse industry, with security and stability as part of an expanding and progressive national company. We are interested in hearing from applicants seeking a full time role. The Role: Preparation and writing of formal reports and documents for clients; Review investigator field notes; Conduct enquiries and liaise daily with clients and investigators; Ongoing investigations administration and support. About You: Proven administration experience (1-2 years). An interest in investigations and/or law enforcement. Excellent writing skills, grammar, spelling and report preparation abilities. Strong computer skills (Microsoft Office). Time management and organisational skills. Great customer focus and dedication. A confident and pleasant approach to phone and email enquiries. A meticulous eye for detail and accuracy. What We Offer: Excellent remuneration and employee benefits; A comprehensive induction and thorough training in our case management systems; Ongoing support from our dedicated investigations support team; and A structured Employee Value Proposition including novated lease, purchased leave and salary sacrificing options, paid parental leave, external EAP access and various other financial benefits; and Social Clubs, paid Volunteer Day, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and much more! Why Procare? Genuine and friendly working culture where our people are valued! Internal career progression pathways and a tailored professional development plan Volunteer Day to give back to the community Social Club and quarterly social events, EOFY and Christmas events, quarterly and annual staff recognition awards, and more! About Procare: The Procare Group is an ever-growing national business of over 25 years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. At Procare Investigations, our vision is to be the most respected national insurance investigations business in Australia with a focus on delivering high quality services for our customers through every interaction. We value our people and know that fantastic talent is the only way to shape our future success. We’re all about building a high-performing team, where we embrace collaboration and new ways of thinking. Visit our website www.procareinvestigations.com.au Send in your application via the link with your CV and cover letter. As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability. We thank you for your interest in advance. Due to the high volume of interest in this role only suitable applicants will be contacted.
